EB360: Enabling and Using Service Accounts in Everbridge Manager Portal

How to Enable Service Accounts

To enable Service Accounts in your Everbridge Manager Portal, follow these steps:

1. Contact Everbridge Technical Support to request the activation of Service Accounts.

2. The support team will review your request and complete the necessary actions to enable the feature, including turning on OAuth for your organization.

3. Once approved, the support team will activate the 'Service Accounts' menu item and OAuth in your Manager Portal.

Note that Service Accounts can only be enabled through Everbridge Technical Support. They will handle the review and activation process for your account.

What are Service Accounts?

Service Accounts in Everbridge are designed for system-to-system integrations. Unlike regular user accounts, service accounts:

• Are specifically designed for API integrations between systems

• Can be configured within an organization's account for specific needs

Accessing Service Accounts in Manager Portal

After the activation process is complete:

• The 'Service Accounts' menu item will appear in your Manager Portal.

• OAuth functionality related to Service Accounts will be enabled.

• You will be able to access Service Accounts from the Manager Portal.

If the API Access button is not visible when setting up a Service Account, this typically means that API access has not been enabled for your account. Contact Your Everbridge Account Manager or Everbridge Technical Support to request API activation.

Using Service Accounts

If you have any questions about how to use Service Accounts or need further assistance, don't hesitate to reach out to the Everbridge support team. They can provide additional guidance on leveraging this feature effectively.