EB360: Everbridge Import Threshold Monitoring: Challenges and Solutions

Issue

Everbridge does not natively support import threshold alerts, creating challenges for users who need to monitor record import processes effectively.

Root Cause

The system limitation stems from Everbridge's lack of a built-in alert mechanism for record import processes. This absence of native functionality requires users to explore alternative solutions for monitoring import thresholds.

Solution

To address the lack of native import threshold alerts, users can implement the following alternative monitoring solutions:

• API integration for custom reporting

• Manual verification of import files

• Development of custom reporting solutions to track import activities and potential discrepancies

Users may need to work with their technical team to set up alerts for import thresholds using these methods.

Workaround

When troubleshooting customer record import issues or noticing significant discrepancies, follow these steps:

1. Check the total number of records imported versus expected

2. Investigate any potential conflicts in the daily customer record import process

3. Verify data transmission methods (such as GlobalScape File Transmissions)

4. If a significant discrepancy is observed (e.g., importing only 1,000 records instead of the expected 800,000):

   • Investigate potential conflicts in the import process

   • Check for any system or data integration issues

5. Consult with Everbridge support if automatic import alerts are not available or if the problem persists

Additional Information: Threshold Creation Issues

When encountering issues with threshold creation:

1. Verify that all required account features are enabled

2. Check if you're experiencing a persistent loading screen when trying to save

3. Confirm you haven't reached your maximum threshold limit (e.g., if a client has 10 locations and 20 thresholds available, with only 6 thresholds in use)

4. Contact Everbridge technical support if the problem persists, providing details about the specific behavior you're experiencing