Problem

Geocoding contact data can encounter different challenges depending on the address types listed below.

1. APO/FPO boxes

Root Cause

geocoding issues occur when uploading contact data with APO/FPO boxes, the system may automatically assign invalid geocoordinates to some records.

Solution

To resolve geocoding issues with contact data:

• Ensure that your contact data upload file does not contain any latitude and longitude coordinates. This allows the system to geocode the addresses properly without overwriting manually entered coordinates.

• Review contact records with invalid geocoordinates and manually update the latitude and longitude values as needed.

2. Addresses in Puerto Rico and the United Kingdom

Root Cause

• For addresses in Puerto Rico and the United Kingdom, the geocoding system may have difficulty processing the address format.

Solution

• Provide a close-enough street address value in the upload file, even if a precisely accurate one is not available.

• Check your organization's geocoding precision level setting and adjust if necessary.

3. Contacts with precision level mismatches

• Precision level mismatches happen when the organization's geocoding precision level setting differs from the precision level of the contact data. If contacts include latitude/longitude values but the system is set to a lower precision level, those contacts may not geocode correctly.

Root Cause

• Be aware that if you select a less precise geocoding setting (e.g., Postcode) but the contact has a more precise value defined (e.g., Address), the system will use the most precise value it has access to.

• To ensure geocoding uses only the zip code and ignores the street address, remove the address information from the upload file before uploading, so it contains only the zip code level details.

Solution

• If certain employees are not geocoding, check if their location information was properly uploaded and if there were any errors during the upload process.

• Review your organization's geocoding precision level setting, as adjusting this may help resolve issues for contacts that aren't geocoding correctly.