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  4. Communications
  5. Delivery Methods
  6. SMS

EB360: SMS Webpage Link Security and Access Limitations

Terry Branoff
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Question

How secure is the SMS webpage link, and can someone outside of a contact recipient access it?

Answer

The SMS webpage link has specific security features and limitations:

  • The SMS webpage link is designed to be accessible only to intended recipients.

  • If the link is forwarded, behavior may vary: in some cases the recipient of the forwarded link can open it, while in other cases non-recipients cannot access it.

  • SMS itself is not considered a secure communication method.

Security Recommendations

For more secure communication, we recommend using either:

  • Email delivery

  • The App

These alternative methods provide enhanced security compared to SMS messaging.

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