Troubleshooting Everbridge Webinar Connection Issues on GoToWebinar

Problem

Users are experiencing connection issues when accessing Everbridge webinars through the GoToWebinar platform.

Root Cause

Connection issues can arise from various factors, including system incompatibilities, browser issues, unstable internet connections, or audio setup problems.

Solution

Follow these troubleshooting steps to resolve connection issues with GoToWebinar for Everbridge webinars:

1. Check system requirements before the webinar
2. Refresh your browser or clear cache and cookies
3. Ensure you have a stable internet connection (preferably wired)
4. Verify your computer's audio and microphone settings
5. Use a headset for better audio quality
6. If computer audio fails, use the telephone dial-in option
7. Download the GoTo mobile app as a backup method to join the webinar

Audio Options

GoToWebinar offers two primary audio options:

1. Computer audio (VoIP) using your computer's microphone and speakers
2. Telephone dial-in

If computer audio isn't working, you can call +1 (415) 930-5321 and enter the provided access code. When joining, you'll be automatically muted and placed in listen-only mode.

Workaround

If you're having trouble logging into the GoToWebinar platform for Everbridge communications, follow these steps:

1. Verify your internet connection
2. Check that you're using the correct login credentials
3. Contact GoToWebinar's support team directly
4. If it's a critical communication system, reach out to your organization's IT department for immediate assistance