Everbridge CEM: September 2025 Release Notes

A new Communications toggle has been added at the Organization level (Settings > Everbridge 360 > Default Settings) that allows Organizations to apply the Everbridge 360 interface without utilizing the Communications module. This allows Everbridge Classic Mass Notification and Incident Communications customers to enjoy the updated interface while continuing to use their original workflows. 

This feature is available to all customers at no additional cost. Note that the Everbridge 360 toggle must be enabled to enable Communications. 

Release Date: September 23 (EU), September 24 (US)

Create Communication Templates that include detailed Descriptions, Variables, Recipients, Operator Permissions, and Categories in an intuitive, modernized design. 

This feature has been available to customers directly onboarded into Communications, but is now also available to Classic Mass Notification and Incident Communication customers. It won't affect existing settings. 

Release Date: September 23 (EU), September 24 (US)

Users can now view, search, and organize Communication Templates with full lifecycle management capabilities, allowing them to create, edit, duplicate, delete, categorize, and filter Templates as needed. 

This feature has been available to customers directly onboarded into Communications, but is now also available to Classic Mass Notification and Incident Communication customers. It won't affect existing settings. 

Release Date: September 23 (EU), September 24 (US)

Message senders can now drag and drop Variables into the Operator Form and Message sections when launching a Communication or creating a Communication Template. Variables can also be hidden or locked with a predetermined value in the Operator Form.

This feature has been available to customers directly onboarded into Communications, but is now also available to Classic Mass Notification and Incident Communication customers. It won't affect existing settings. 

Release Date: September 23 (EU), September 24 (US)

Communication Templates now support inserting Alert Variables directly into the Subject and Message body. This removes the need to manage them in the Operator form, simplifying workflows and making Communication Templates faster to launch from Alerts. 

This feature is available to all customers. Alert Variables will no longer be found on the Operator Form when creating or launching Communication Templates.

Release Date: September 23 (EU), September 24 (US)

A centralized Communication Variable Library now stores reusable Communication Variables, similar to the existing Incident Variable Library. This allows consistent data collection and messaging across templates. The following Variable types are supported and creatable from the Library:

• Single Selection
• Multi-selection
• Text Box
• Text Area
• Date

This feature has been available to customers directly onboarded into Communications, but is now also available to Classic Mass Notification and Incident Communication customers. It won't affect existing settings. 

Release Date: September 23 (EU), September 24 (US)

The new Communication Details Dashboard provides a comprehensive, real-time view of an individual Communication. Operators can quickly see what was sent, who it was sent to, and when it was delivered, along with the responses received. This makes it easier to assess the effectiveness of the Communication and take follow-up or corrective action as situations develop.

This feature has been available to customers directly onboarded into Communications, but is now also available to Classic Mass Notification and Incident Communication customers. It won't affect existing settings. 

Release Date: September 23 (EU), September 24 (US)

Users can send follow-up updates, rebroadcast existing messages, or close Communications from within the Communications Details Page. This allows smoother management of ongoing events without switching back to the Classic Notifications or Incidents modules. 

This feature has been available to customers directly onboarded into Communications, but is now also available to Classic Mass Notification and Incident Communication customers. It won't affect existing settings. 

Release Date: September 23 (EU), September 24 (US)

Operators can now document and organize Notes tied to Communications to create a full record of the sequence of events. Similar to the Incident Journal, this provides a clear audit trail and improves situational awareness.

This feature is free for all Everbridge 360 users and won't affect existing settings. 

Release Date: September 23 (EU), September 24 (US)

When launching a new Communication, the Event Type now defaults to “General.” This saves time by allowing operators to skip this step if the Communication doesn't fit into any specific Event Type. 

This feature is free for all Everbridge 360 users and won't affect existing settings. 

Release Date: September 23 (EU), September 24 (US)

Communication Templates can now be filtered by Event Type or sorted by Most Recently Used/Updated. This makes it easier to locate the right template quickly, reducing confusion during time-sensitive events.

This feature has been available to customers directly onboarded into Communications, but is now also available to Classic Mass Notification and Incident Communication customers. It won't affect existing settings. 

Release Date: September 23 (EU), September 24 (US)

Customers can target recipients by uploading a CSV file directly into the Communications workflow. This capability is already available in Notifications and Incidents to ensure continuity for Organizations with large distribution lists.

This feature is free for all Everbridge 360 users and won't affect existing settings. 

Release Date: September 23 (EU), September 24 (US)

Operators can now draw shapes on a map to automatically select individuals in a geographic area from the Add Recipients section of a Communication Template or when launching a Communication. This improves targeting for location-based Communications and supports faster response to regional incidents.  

This feature is free for all Evernridge 360 users and won't affect existing settings. 

Release Date: September 23 (EU), September 24 (US)

Three new Custom Role types have been created to allow customers to assign Communications-specific permissions, enabling better governance and ensuring that the right personnel have the correct level of access.

• Communication Administrator
• Communication Operator
• Communication Training

This feature is free for all Everbridge 360 users and won't affect existing settings. 

Release Date: September 23 (EU), September 24 (US)

Administrators can now control which Roles have access to specific Communication Templates, ensuring that sensitive templates are only available to authorized users.

This feature is free for all Everbridge 360 users and won't affect existing settings. 

Release Date: September 23 (EU), September 24 (US)

When sending an Update or Follow-up Communication, operators can now choose to carry over the Variables and/or Message content from the prior Communication. This streamlines continuity and reduces the chance of errors.

This feature is free for all Everbridge 360 users and won't affect existing settings. 

Release Date: September 23 (EU), September 24 (US)

Existing Notification and Incident templates can now be selected through the Communications module from the Legacy Templates tab. Key functionality, such as Phases, Incident Rules, Conditional Publishing, Conditional Contacts, and Map Filters, is retained to make the transition to Communications smoother.

This feature is free for all Everbridge 360 users and won't affect existing settings. 

Release Date: September 23 (EU), September 24 (US)

The Member Portal no longer enforces case sensitivity when validating SSO User IDs, allowing users to still log in successfully even if their SSO User ID does not exactly match the identity configured in the IdP. This will help to prevent many unexpected login failures.
This feature is free for all users and will be automatically enabled. 

Release Date: September 23 (EU), September 24 (US)

Country Risk Reports now include a dedicated Risk Events tab, populated in real time from the Everbridge Travelers Risk Event feed. This enhancement combines static Country-level Risk information with up-to-date incident intelligence, such as strikes, natural disasters, or security events. Travelers and risk managers gain deeper situational awareness, helping them make better-informed safety and travel decisions.

This feature is available exclusively to Travel Protector customers and won't affect existing settings. 

Release Date: September 23 (EU), September 24 (US)

A new secure Traveler Education Portal is now available as a configurable Button through the Everbridge 360 Mobile and Desktop Apps. This feature gives travelers and risk managers a centralized place to find important education and safety documents. Having these materials available at any time from anywhere improves preparedness and supports safer travel.

Travel Managers can also access this information from the Manager Portal (Travel Protector > Travel Education Portal). 

This feature is available exclusively to Travel Protector customers and won't affect existing settings.

Release Date: September 23 (EU), September 24 (US)

Visual Command Center users can now access a modern version of the Operator’s Console, designed for a refreshed and streamlined experience, including a new feed bar, Quick Access menu, better distinction between Contacts and Assets, and a streamlined Alert Management module. 

The new interface is available exclusively in Everbridge 360 to all VCC customers and can be enabled from the three-dot menu in the upper-right corner of the console. Users can switch between Classic and Modern views at any time using the same menu options.

Release Date: September 23 (EU), September 24 (US)

Operators can now draw Watch Zones directly on the VCC Map to monitor when Assets or Contacts enter or exit an area. This supports rapid detection of potential risks and improves visibility into personnel and Asset movement. Watch Zones can also be configured to alert the Contacts themselves when they're entering or leaving a specified area. 

This feature is available to Everbridge 360 Enterprise and Travel Protector customers. It won't affect existing settings. 

Release Date: September 23 (EU), September 24 (US)

Users can now receive rapid, high-volume Auto-Published Risk Event Alerts powered by AI, alongside analyst-validated intelligence. These Risk Events are generated, categorized, geolocated, and summarized automatically, then validated against RIMC reporting guidelines to ensure quality and reliability. Auto-Published Risk Events will appear in the Everbridge Risk Event and Everbridge Travel Risk Events feeds with Published By: Artificial Intelligence.

CEM Orchestration users can also seamlessly leverage Auto-Published Risk Events in Workflow Rules via the Publication Method condition. 

This feature will be available to Everbridge 360 Enterprise customers and won't affect existing settings. Administrators must first enable Artificial Intelligence for their Organization at Settings > Everbridge Open > Risk Events > Everbridge Risk Events or Everbridge Travel Risk Events. 

Release Date: Targeted the last week of September. 

Administrators can manage Asset Resource Limitations with greater flexibility across both the Manager Portal and, now, the Visual Command Center. This enhancement allows Roles to be defined with precise permissions by Asset Type, ensuring users only see the Assets they are authorized to manage.

With permissions now enforced in the VCC Map interface, customers gain stronger governance, clearer operational views, and improved data integrity.

This feature is available to all Everbridge 360 Pro and Enterprise customers, and won't affect existing settings.

Release Date: September 23 (EU), September 24 (US)

Users can now launch Critical Events directly from Alerts, VCC, and Crisis Management with support for Critical Event Templates, Folders, Exercise Mode, and pre-populated Alert context. The enhanced experience introduces infinite scroll, previews, Impacted Asset counts, and a modernized design to speed response and improve usability.

APIs have been expanded to support new fields, such as Severity, Event Type, Folder assignment, and Owner search, while maintaining backward compatibility. 

This feature is available to all Everbridge 360 Critical Events customers. Admins must review Role permissions and configure Event Types and Folders to use this functionality. API users should validate integrations to take advantage of the new capabilities.

Release Date: September 24 (EU/US)

The Everbridge 360 Critical Events List offers a centralized, customizable view of all Critical Events in real-time. Users can apply filters, save views, perform Quick Actions (such as changing Owner, Severity, Folder, and Publish or Close), manage Folder-based permissions, and export to CSV, all from a single workspace.

APIs have been extended to support richer filters, Folder permissions, and quick actions, ensuring integrations align with the same real-time capabilities available in the UI. These updates simplify Crisis Management by giving teams a faster, more reliable way to monitor, triage, and respond to events without switching between multiple screens.

This feature is available to all Everbridge 360 Critical Events customers. Customers should review Folder permissions, saved filters, and API integrations to ensure consistency with their workflows.

Release Date: September 24 (EU/US)

Users can now utilize the Everbridge 360 Critical Event Details pages for easy access to a Critical Event's most important details and items (Overview, Dashboards, Alerts, Tasks, Trackers, etc.), view real-time updates, edit details inline, manage Notes with previews, and publish events with permission-based controls. These improvements enhance collaboration, reduce errors, and enable faster, more transparent crisis response.

Critical Event APIs were modularized, extended with new endpoints, and updated for permission-aware polling and PubNub integration.

This feature is available to all Everbridge 360 Critical Events customers. Customers should update their integrations for the new APIs and adjust role permissions accordingly.​

Release Date: September 24 (EU/US)

The Documents tab in Critical Events has been modernized with enhanced features, including the ability to add from libraries/devices/links, rename or delete, filter and search (including by folder), and preview and download multiple formats, such as inline PDFs. Users can now benefit from real-time updates, sortable metadata, infinite scroll, and dark mode, with unified handling of Documents and Task/Note attachments.

A new, related V2 API endpoint offers unified document/attachment operations, featuring advanced filters, updated preview handling, and CRUD support via the Gateway. These improvements help responders quickly find the right SOPs, reduce errors, and improve collaboration during incidents.

This feature is available to all Everbridge 360 Critical Events customers. Customers should ensure correct permissions, train their users on new flows/limits, and update integrations to use the V2 endpoint and new response fields.

Release Date: September 24 (US/EU)

A refreshed Everbridge 360 interface provides a unified Critical Events and consistent design across the platform. These updates streamline Critical Event initiation, strengthen governance with clearer access controls, and improve overall situational awareness. The modernized UI also creates a more consistent experience, reducing training requirements for users.

With this updated UI, users can now launch Critical Events directly from Area Filters, Widgets, and Map right-clicks, as well as categorize Events into Folders and view Dashboards before launch.

This feature is free for all Crisis Management users. Custers should adjust permissions and folder structures, and update SOPs.

Release Date: September 24 (EU/US)

CEM

API

Group API

The API returned a 500 error when no groups were found.

• 721413

CEM

Contacts

Contact Upload

The upload didn't return an error when the file type was not accepted.

• 700910

CEM 

Contacts

Scheduling

Staff were still notified when marked as Unavailable.

• 709175

CEM 

Notifications

Notification Templates

The Individuals tab of the Notification Template was missing data.

• 703526

CEM

Crisis Management

Critical Event Launch

Launching the Critical Event form Alert did not honor CE Template settings for Notification, Task, and Dashboard Alerts.

• 725313

CEM

Crisis Management

Forms

Unable to open the attachment from the Submission Form link.

• 710241

CEM

Crisis Management

Notes

When attempting to post a Note to a Critical Event, the following error message appeared: "Invalid input or parameters, please try again."

• 709804

Scheduling

/calendars

GET

pageSize returns 10 instead of 100.

• 722583