Question

Why am I getting an error when trying to load a Microlearning video or a video in an Everbridge University course?:

• This video's privacy settings require you to sign into your Guidde account - View it on Guidde
  
  
• Please be advised that access to this website and similar gen AI-enabled websites has been blocked.
  
  

Answer

This error typically occurs when network or firewall restrictions block access to our platform. To resolve this, users need to ask their IT department to permit list these domains:

• *.guidde.com
• gstorage.app.guidde.com