| Contact Integration with SAP SuccessFactors |
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Administrators can now create a Contact Integration between Everbridge and SAP SuccessFactors for contact synchronization at Settings > Contacts and Groups (or Contacts/Assets) > Contact and Group Integration, allowing them to avoid manual uploads without setting up an SFTP or API integration. This feature is free for all customers and won't affect existing settings. Release Date: August 25 (EU), August 27 (US) |
| Update Polling Responses |
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Administrators can now configure their Organization Settings (Settings > Notifications > Default Options) to allow Contacts to resubmit their responses to Polling Notifications if their situation changes and they need to send an update. This feature is free for all customers and won't affect existing settings. Release Date: August 25 (EU), August 27 (US) |
| Multiple Polling Response Latest Response Time |
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If the Update Polling Responses feature is enabled, users can now view a Contact’s Latest Response Time alongside their first response/confirmation time in the Notification Details, CSV downloads, and reports. This feature is free for all customers and won't affect existing settings. Release Date: August 25 (EU), August 27 (US) |
| Self-Service DKIM for Sender Email Address |
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Administrators can now provision DomainKeys Identified Mail (DKIM) keys for their custom domain, allowing their Organizations to send email Notifications from a Custom Sender Email Address that matches their domain. This requires configuring the Custom Domains at the Account level (Account Level > Settings > Notifications > Sender Information > Sender Email Domain) before they can be used at the individual Organization level. Once configured, Everbridge will use the Custom Sender Email Address to send Notifications going forward. This feature is available to all customers and won't affect existing settings. Release Date: August 25 (EU), August 27 (US) |
| Real-Time Threat Map in the Everbridge 360 Mobile App |
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Get instant visibility into nearby Risk Events with a live, real-time threat map in the Everbridge 360 Mobile App. View details, search other areas, and filter by Severity or Category to focus on what matters most—helping traveling staff, field teams, and others make faster, safer decisions.
This feature is available to all Everbridge 360 Enterprise and Travel Protector customers and won't affect existing settings. The Map is currently only available on the Everbridge 360 Mobile App, but will be added to the Everbridge 360 Desktop App in the future. Release Date: August 28 (EU/US) |
| High-Priority Message Display for Everbridge 360 Desktop App |
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High-priority messages now appear in a pop-up at the bottom-right corner of your screen, providing a faster, clearer, and less disruptive way to view time-sensitive alerts without opening the full Everbridge 360 application. This feature is available to all Everbridge 360 Desktop customers. Note that the app must at least be running in the background in order to receive Communications. Release Date: Final Week of August |
| Configurable Standard Message Display for Everbridge 360 Desktop App |
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Organizations can now choose if Standard Messages will appear in the Everbridge 360 Desktop App as pop-up notifications or ticker-style banners, providing greater control over visibility to match urgency and audience needs. This feature is available for free to all Everbridge 360 Desktop App Users. Administrators should contact their IT department or app deployment managers for configuration. Release Date: Final Week of August |
| Map Filter for Incidents Launched from Visual Command Center |
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When launching an Incident from an area filter in Visual Command Center, the Recipient Options section now clearly indicates that recipients are sourced from the configured map filter, reducing confusion and improving transparency in recipient selection. This enhancement is available to all Everbridge 360 Pro and Enterprise Customers and won't affect existing settings. Release Date: August 28 (EU/US) |
| Group Ownership in Alert Management |
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Users can now assign Alerts to a Contact Group during triage, enabling GSOC Managers and Operators to filter, report, and visualize Alerts by team or function, helping to streamline workflows, clarify ownership, and improve operational visibility. This enhancement is available to all Everbridge 360 Pro and Enterprise Customers and won't affect existing settings. Release Date: August 28 (EU/US) |
| Product | Feature Area | Feature | Description | Benefits |
| Everbridge Suite | Contacts | Contact Upload Mapping | Custom Field header support has been increased from 9 to 12. | Customers can now add up to 12 Custom Field header mappings. |
| Everbridge Suite | Visual Command Center | Alert Reports | VCC Alert Reports will now include standardized country-level data for RIMC events, enabling faster stakeholder routing and reducing manual parsing efforts. | VCC Alert Reports now include Country as a separate field for RIMC events, enabling stakeholders to easily pivot and analyze data for regional reporting without additional data cleaning. |
| API | End Point | Method | Old Behavior | New Behavior |
| /contact |
|
|
The Contact Username is not returned. | The memberPortalUsername is returned for registered Contacts. |
| /scheduling | /scheduling/{orgID}/shiftSchedules/{shiftID} |
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If the {shiftID} does not belong to {orgID}, a 200 OK is returned if the {shiftID} belongs to an Organization within the same Account. | A 403 Forbidden error is returned. |
| /scheduling | /scheduling/{orgID}/shiftSchedules/{shiftSubstitutionID} |
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If the {shiftSubstitutionID} does not belong to {orgID}, a 200 OK or a 500 Server Error is returned if the {shiftSubstitutionID} belongs to an Organization within the same Account. | A 403 Forbidden error is returned. |
| /scheduling | /scheduling/{orgID}/staffSchedule/{staffScheduleID} |
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If the {staffScheduleID} does not belong to {orgID}, a 200 OK or 500 Server Error is returned if the {staffScheduleID} belongs to an Organization within the same Account. | A 403 Forbidden error is returned. |
| /scheduling | /scheduling/{orgID}/substitutions/{staffScheduleID} |
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If the {staffScheduleID} does not belong to {orgID}, a 200 OK or 500 Server Error is returned if the {staffScheduleID} belongs to an Organization within the same Account. | A 403 Forbidden error is returned. |
| Product Area | Feature Area | Feature | Defect | Case Numbers |
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CEM |
Custom Reports |
Contact Report |
The Last Known Building filters produced empty duplicate rows in the report. |
|
|
CEM |
Incidents |
Exclude List |
Contacts on the Exclude list still received Notifications. |
|
|
CEM |
Member Portal |
Profile |
Users were unable to disable the Everbridge Mobile App delivery method from the Member Portal. |
|
|
CEM |
Member Portal |
Settings |
Users were unable to uncheck the Exposed box for any of the Additional Information fields. |
|
|
CEM |
Member Portal |
SSO Login |
The Member Portal SSO URL included a token. |
|
|
CEM |
Universe |
Filtering |
An AND/OR filter did not apply correctly when using a shape. |
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