Everbridge CEM: August 2025 Release Notes

Administrators can now create a Contact Integration between Everbridge and SAP SuccessFactors for contact synchronization at Settings > Contacts and Groups (or Contacts/Assets) > Contact and Group Integration, allowing them to avoid manual uploads without setting up an SFTP or API integration.

This feature is free for all customers and won't affect existing settings. 

Release Date: August 25 (EU), August 27 (US)

Two new API methods are now available that allow you to update one property at a time and append values directly to it:

• PUT /lookup/{organizationId}/attributes/updateByName{attributeName}​

• PUT /lookup/{organizationId}/attributes/append{attributeName}

Previously, users needed to retrieve the entire object to make even a small modification. With these new APIs, you can update or append individual properties more efficiently.

This feature is free for all customers and won't affect existing settings. 

Release Date: August 28 (EU), September 1 (US)

Administrators can now configure their Organization Settings (Settings > Notifications > Default Options) to allow Contacts to resubmit their responses to Polling Notifications if their situation changes and they need to send an update. 

This feature is now generally available for all customers and won't affect existing settings. Administrators no longer need to reach out to contact their Account Managers for enablement. 

Release Date: August 25 (EU), August 27 (US)

If the Update Polling Responses feature is enabled, users can now view a Contact’s Latest Response Time alongside their first response/confirmation time in the Notification Details, CSV downloads, and reports.

This feature is free for all customers and won't affect existing settings. 

Release Date: August 25 (EU), August 27 (US)

Get instant visibility into nearby Risk Events with a live, real-time threat map in the Everbridge 360 Mobile App. View details, search other areas, and filter by Severity or Category to focus on what matters most—helping traveling staff, field teams, and others make faster, safer decisions.

This feature is available to all Everbridge 360 Enterprise and Travel Protector customers and won't affect existing settings. The Map is currently only available on the Everbridge 360 Mobile App, but will be added to the Everbridge 360 Desktop App in the future. 

Release Date: August 28 (EU/US)

High-priority messages now appear in a pop-up at the bottom-right corner of your screen, providing a faster, clearer, and less disruptive way to view time-sensitive alerts without opening the full Everbridge 360 application.

This feature is available to all Everbridge 360 Desktop customers. Note that the app must at least be running in the background in order to receive Communications. 

Release Date: Final Week of August

Organizations can now choose if Standard Messages will appear in the Everbridge 360 Desktop App as pop-up notifications or ticker-style banners, providing greater control over visibility to match urgency and audience needs.

This feature is available for free to all Everbridge 360 Desktop App Users. Administrators should contact their IT department or app deployment managers for configuration. 

Release Date: Final Week of August

When launching an Incident from an area filter in Visual Command Center, the Recipient Options section now clearly indicates that recipients are sourced from the configured map filter, reducing confusion and improving transparency in recipient selection.

This enhancement is available to all Everbridge 360 Pro and Enterprise Customers and won't affect existing settings.

Release Date: August 28 (EU/US)

Users can now assign Alerts to a Contact Group during triage, enabling GSOC Managers and Operators to filter, report, and visualize Alerts by team or function, helping to streamline workflows, clarify ownership, and improve operational visibility.

This enhancement is available to all Everbridge 360 Pro and Enterprise Customers and won't affect existing settings. 

Release Date: August 28 (EU/US)

• /contact/groups/{orgId}​
• /contact/{orgId}​
• /contact/{orgId}/query

• GET
• POST

• GET
• DELETE

• GET
• POST
• DELETE

• GET
• POST
• DELETE

• GET
• POST
• PUT
• DELETE

CEM

Custom Reports

Contact Report

The Last Known Building filters produced empty duplicate rows in the report.

• 703654

CEM

Incidents

Exclude List

Contacts on the Exclude list still received Notifications.

• 695192

CEM

Member Portal

Profile

Users were unable to disable the Everbridge Mobile App delivery method from the Member Portal.

• 705706

CEM 

Member Portal

Settings

Users were unable to uncheck the Exposed box for any of the Additional Information fields.

• 710830

CEM

Member Portal

SSO Login

The Member Portal SSO URL included a token.

• 695919

CEM

Universe

Filtering

An AND/OR filter did not apply correctly when using a shape.

• 626904​
• 627650​
• 646289