Topic
How to ensure Everbridge alerts bypass Do Not Disturb mode on Android devices so you don't miss critical notifications.
Description
When your Android device is in Silent or Do Not Disturb mode, you may miss important Everbridge alerts. This article explains how to configure your Android device settings to allow Everbridge notifications to override Do Not Disturb settings.
Why Everbridge Alerts Might Be Silenced
By default, Android's Do Not Disturb mode silences all notifications, including those from the Everbridge app, unless an app is explicitly configured as an exception. This can cause you to miss critical alerts when your device is in silent mode.
In addition, some Android devices or mobile device management (MDM) policies restrict changing notification tones or Do Not Disturb exceptions on a per‑app basis.
How to Check if Your Phone is Blocking Everbridge Alerts
Before configuring Do Not Disturb settings, verify that your phone isn't blocking Everbridge notifications:
Review your phone's blocked numbers list.
Verify that the Everbridge sender number is not on your blocklist.
Check your device settings to ensure notifications are enabled for the Everbridge app.
If you're unsure about any of these settings, contact your organization's Everbridge administrator or your internal IT/mobile device team for assistance.
How to Configure Your Android Device
You can manually configure your Android device to allow Everbridge alerts to bypass Do Not Disturb settings. Follow these steps:
Open your device's Settings app.
Navigate to Apps or Applications.
Find and select the Everbridge app.
Tap on Notifications.
Look for notification channels related to alerts or critical notifications.
For the critical alert channel, enable any setting labeled Ignore Do Not Disturb, Override Do Not Disturb, or similar.
Note: The exact steps and labels may vary depending on your Android version, device manufacturer, and any device management (MDM) policies. If you cannot find these settings, check your device's specific instructions for allowing apps to bypass Do Not Disturb mode.
Alternative Navigation Path
On some Android devices, you can also configure these settings by:
Open Settings.
Tap Sound or Sound & vibration.
Select Do Not Disturb.
Tap Apps or Exceptions.
Add the Everbridge app to the list of allowed apps that can bypass Do Not Disturb.
After configuring these settings and confirming with a test, Everbridge alerts should sound even when your device is in Do Not Disturb mode, helping ensure you don't miss critical notifications.