Topic

How to ensure Everbridge alerts bypass Do Not Disturb mode on Android devices so you don't miss critical notifications.

Description

When your Android device is in Silent or Do Not Disturb mode, you may miss important Everbridge alerts. This article explains how to configure your Android device settings to allow Everbridge notifications to override Do Not Disturb settings.

Why Everbridge Alerts Might Be Silenced

By default, Android's Do Not Disturb mode silences all notifications, including those from the Everbridge app. This can cause you to miss critical alerts when your device is in silent mode.

How to Configure Your Android Device

You can manually configure your Android device to allow Everbridge alerts to bypass Do Not Disturb settings. Follow these steps:

1. Open your device's Settings app
2. Navigate to Apps or Applications
3. Find and select the Everbridge app
4. Tap on Notifications
5. Look for notification channels related to alerts or critical notifications
6. Enable the Ignore Do Not Disturb option for these channels

Alternative Navigation Path

On some Android devices, you can also configure these settings by:

1. Open Settings
2. Tap Sound or Sound & vibration
3. Select Do Not Disturb
4. Tap Apps or Exceptions
5. Add the Everbridge app to the list of allowed apps

After configuring these settings, Everbridge alerts should sound even when your device is in Do Not Disturb mode, ensuring you don't miss important notifications.