Topic

What to do if login information for Everbridge Community is forgotten.

Description

If login information for Everbridge Community is forgotten, access can still be recovered. The platform is designed to guide users through a secure recovery process without requiring previous usernames or passwords.

During sign-up or sign-in, Everbridge Community automatically searches for any existing Member Portal accounts associated with the contact information provided. If a potential match is found but cannot be confirmed automatically, the system will prompt for validation to ensure the account belongs to the correct individual.