Everbridge CEM: May 2025 Release Notes

Administrators can now add an optional preferred language to the contact record, allowing message senders to use this field to deliver messages based on language preference. 

This enhancement is free for all customers and won't affect preexisting settings. The new Preferred Language field has also been added to contact APIs to coincide with this change. 

Release Date: May 20 (EU), May 21 (US)

Administrators can now expose the Time Zone field to the Member Portal and allow members to edit it as needed. 

This change is free for all customers and won't affect preexisting settings. 

Release Date: May 20 (EU), May 21 (US)

API users can now retrieve richer user fields through the UI GET and LIST APIs, enabling better integration and automation with external user identity systems that require more detailed user information.

This enhancement is free for all customers and won't affect preexisting settings.

Release Date: May 20 (EU), May 21 (US)

A service account will now be used to upload data for the Contact and Group Integrations, removing the need for administrators to create and maintain an Everbridge Suite API user.

This enhancement is free for all customers. From this point on, all new integrations will use the service account. Existing integrations at the time of release will continue using the Everbridge Credentials, but will not be able to modify them. If saved, the integration will automatically switch to using the service account. If no action is taken, integrations will automatically migrate to using the service account on August 20th.

Release Date: May 20 (EU), May 21 (US)

Users can now configure broadcast durations shorter than the previous one-hour minimum for Notifications and Incidents, allowing greater flexibility for time-sensitive alerts. 

This enhancement is free for all customers and won't affect preexisting settings. Note that this capability is currently available only in Mass Notification and Incident Communications. 

Release Date: May 20 (EU), May 21 (US)

Contacts can now respond to Polling Notifications multiple times, enabling them to update their status as situations evolve and ensuring that the most current information is provided. This functionality is supported for the following Delivery Methods:

• Email
• Microsoft Teams
• Slack

There are some known limitations to consider with the initial version of this feature:

• Contacts will not be able to submit multiple responses from SMS (text) or the Mobile App.
• SMS or Text responses will only be recorded if they are the first response. Contacts can subsequently respond via SMS via the link thereafter. If they respond from any other delivery method first, they will be unable to respond with an SMS/text message. They can still respond via SMS from the link in the received SMS message.
• The time zone display on the pop-up modal for All Responses uses GMT instead of the time zone on the Details page.
• Email-only Polling Notifications may show duplicate response entries.
• The All Responses modal is not available in Everbridge 360 Communications at this time. In Communications, the latest response is displayed.
• Contacts will not be able to respond again if the Notification/Incident uses scheduling or escalation rules. It will not change the scheduling or escalation path.
• Multiple Polling Responses are not supported with Operator Confirmation, which will come in a future release. If an Operator confirms on behalf of a contact first and then the contact subsequently responds to the Notification, the contact’s response will override the Operator’s.
• Multiple Polling Response information is not yet available in Reporting.

This enhancement is free for all customers and won't affect preexisting settings. 

Release Date: May 20 (EU), May 21 (US)

Administrators can now use the User Advanced Search feature to easily identify users with Flow Designer access by applying a simple filter.

This enhancement is free for all users and won't affect preexisting settings.

Release Date: May 20 (EU), May 21 (US)

The new Everbridge Risk Intelligence Feed delivers real-time threat monitoring and situational awareness for consumption outside of our Everbridge 360 platform, delivered via API. Powered by advanced AI/ML technology and a team of specialized analysts at our Risk Intelligence Monitoring Center (RIMC), it ensures organizations receive the most actionable intelligence to identify and respond to risks before they escalate.

• The API will provide access to RIMC-generated real-time Risk Events, Global Highlights, Situation Reports, and Advisories. ​

• Organizations will be able to query the API by date/time range, category, severity, event status, and geographic area. ​

• API will return a maximum of 1000 results per invocation. ​

• API will provide access to a (rolling) one-year range of historical Risk data. ​

• Access to API documentation on The Everbridge Developer Hub.

This feed is sold as a stand-alone product offering. Please contact your Everbridge Customer Success Manager to discuss purchase and enablement. Non-Everbridge users interested in this feed can contact our Sales team for more information. 

Release Date: Available Now

Everbridge Mobile App

Account Profile

Additional Information Fields

Additional Information fields do not display correctly when being edited.

• 613528

Everbridge Suite

Scheduling

Unavailability

Unable to see unavailability when logged in as a Group Manager.

• 621567​
• 614895