Everbridge360™ Critical Event Management Platform Update - Q1 2025 Release

 

We are excited to share the latest updates to the Everbridge 360 platform, with enhancements designed to help your organization stay more connected and resilient. The Q1 2025 update brings improvements to Everbridge 360 including situational improvements for traffic cameras and contacts historical last known locations, Alert Custom Actions, Travel Risk Management and a sneak peek to upcoming modifications to Crisis Management.

Our latest enhancements underscore our unwavering commitment to equipping your organization with cutting-edge tools that empower you to navigate any crisis with confidence.  By placing the safety of your teams, employees, and communities at the forefront, these updates ensure seamless operational resilience.  Explore this release to uncover solutions that not only help you tackle challenges head-on but also strengthen resilience and optimize your operations.

Stay tuned for more exciting updates as we remain committed to equipping you with the most advanced tools to protect your people and secure your assets. 

 

What’s New with Everbridge 360^TM?

Historical Last Known Locations

Unlock deeper insights with historical location visibility

Gain a more complete view of movement patterns with expanded access to Historical Last Known Locations.  Previously limited to displaying only the most recent location, this enhancement now lets you review a contact’s entire location history.

• Enhanced Intelligence: Make well-informed decisions with broader scope of location data at your fingertips.
• Expanding Possibilities:  Gain a complete timeline of movements beyond single-location views. With historical location visibility, you can connect the dots and act with greater precision and confidence.

 

Historical Last Known Locations is Globally Available for:

• Travel Protector solution as an add-on to Everbridge CEM for People Resilience (Essentials, Standard, and advanced).
• Everbridge 360 Pro
• Everbridge 360 Enterprise[JA1] 

Reach out to your Everbridge account manager for more details.

Alert Custom Actions

Seamlessly send alerts to third-party systems with customizable delivery options

Empower your team to keep critical systems in sync as events unfold.  Configure alert rules to send alert data manually or automatically to third party systems or services of your choice.

• Real-Time Updates: Ensure external systems stay current with automatic data delivery as incidents happen.
• Seamless Integration: Effortlessly package and push relevant information to any service or platform, boosting operational efficiency.

With Alert Custom Actions, you can ensure no critical detail gets overlooked, no matter where it needs to go.

 

 

Alert Custom Actions is Globally Available for:

• CEM Business Operations, Standard and Advanced
• CEM People Resilience, Standard and Advanced
• Everbridge 360 Enterprise

 

Reach out to your Everbridge account manager for more details.

 

Traffic Cameras Enhancements

Enhanced situational awareness with searchable traffic cameras

 

Empower operators with access to real-time insights.  Traffic Cameras are now fully searchable in the VCC Operator Console, complete with visible image timestamps for greater situational awareness.

• Faster Access:  Instantly locate the traffic camera footage you need and save valuable time during critical situations.
• Time Context: Image timestamps provide clarity, ensuring operators have accurate, actionable information at a glance.
• Boosted Efficiency: Simplify workflows with intuitive tools that enhance decision-making and operational focus.

Stay ahead in fast-paced environments with smarter camera search capabilities and timestamped visuals.

 

Traffic Camera Enhancements are Globally Available for:

• CEM Business Operations Essentials, Standard and Advanced
• CEM People Resilience Essentials, Standard and Advanced
• Everbridge 360 Enterprise

Reach out to your Everbridge account manager for more details.

 

Everbridge Travel Risk Management

Empowering Traveler Safety

• Improved travel information in rules and dynamic groups.  Now, you can leverage travel information to create contact rules and dynamic groups with unmatched precision.
  • Dynamic Group Creation: Effortlessly group contacts based on travel locations, segment details, or travel dates.
  • Targeted Role Assignments: Limit roles to only those contacts that meet your dynamic group criteria for greater control.
  • Enhanced Precision: Utilize detailed travel information to streamline processes and ensure accuracy in group management.

 

• Contact Group Limitation:  Ensure data security and streamline workflows with precise access limitations for travel managers.   Contact Group Limitation allows travel managers to access only the travel information specific to their assigned static or dynamic groups.
  • Role-Based Access: Create roles with restricted permissions to ensure tailored access for travel managers.
  • Customizable Permissions: Leverage custom role templates to configure the following
    • Create, edit and delete custom travel reports
    • View travel reports, itineraries, and segment details
    • Access and manage risk Intelligence
    • Handle booking alerts effectively
• With these controls, travel managers gain the tools they need to stay informed and act efficiently while sensitive data remains protected and appropriately segmented.

 

• Centralized Itinerary Management Segment details: Travel Managers and Security Officers gain quick access to comprehensive traveler itinerary details, all in one place.
  • Complete Itinerary Insights:  Instantly view key travel segment details, including flight departure and arrival times, hotel reservations, and car rental details.
  • Destination Security Briefs: Stay ahead during their travel with access to vital security information for your traveler’s destination, directly within the itinerary details.

Travel Risk Management Improvements are available to:

• Travel Protector solution as an add-on to Everbridge CEM for People Resilience (Essentials, Standard, and advanced).
• Add-on to Everbridge 360 Pro
• Add-on to Everbridge 360 Enterprise

Is globally available.

Reach out to your Everbridge Account Manager for more details.

 

Sneak Peek: Upcoming Enhancements to Crisis Management

Simplify and streamline critical event launches

 

We are excited to share a sneak peek of upcoming enhancements to Crisis Management! Launching a Critical Event in VCC or Alert Management is about to become faster, smoother, and more efficient than ever before.  These improvements are thoughtfully designed to simplify your workflow, save valuable time, and minimize effort, so you can focus on what truly matters.  Here’s a glimpse of the first wave of exciting enhancements, but this is just the beginning!  Stay tuned as we continue to share more updates that will elevate and streamline your crisis management process.

• Smart Pre-Fills:  If launched from an Alert, relevant alert context is automatically pre-filled, minimizing manual input
• Intelligent Templates: Receive tailored template suggestions based on the event type to jumpstart your workflow.
• Comprehensive Customization: Seamlessly manage custom fields, task lists, communications, documents, and trackers in one place.

 

Crisis Management Enhancements are Globally Available for:

• Everbridge 360 Pro
• Everbridge 360 Enterprise

Reach out to the Product Marketing team, GlobalProductMarketing@everbridge.com, for more details.