Problem

When a user tries to launch a scenario created with an existing template, the error message "The scenario does not have any templates ready to send" appears and the user cannot proceed with the scenario.

Root Cause

This error can occur for one or both of the following reasons:

• No contacts configured in the template: No static contact has been selected in the notification or incident template used for the scenario.

• Role or permission configuration: The operator's role does not have access to the templates associated with the scenario, so the system treats the scenario as if it has no templates ready to send.

Solution

To resolve the issue, verify both the template configuration and the operator's role:

• Add static contacts to the template: Edit the template included in the scenario and ensure at least one static contact (or appropriate contact selection) is added so the template can be sent.

• Verify the operator's role and permissions: Confirm that the operator's role is configured to access and use the templates referenced by the scenario. If necessary, adjust the existing role or create a new role with the correct permissions and assign it to the operator. In a reported case, creating a new correctly configured role allowed the operator to successfully launch the scenario.

Workaround

There is no separate workaround that bypasses proper template and role configuration. At least one static contact must be added to the template, and the operator's role must have access to that template, before the scenario can be launched.