Topic

How to test the Member Portal Single Sign-On (SSO) configuration.

Description

After configuring or reconfiguring SSO for an Everbridge Member Portal, test the configuration.

1. Access the SSO Login page using the ACS URL which is in this format:

https://member.everbridge.net/saml/SSO/{API_NAME}/{ORG_ID}/alias/defaultAlias

2. Request a few users log in via SSO.

If Contacts are unable to log in:

1. Capture screenshots and specific error messages.
2. Reach out to the IdP Administrator to determine whether there is an error happening on the IdP side.
3. Submit a support ticket noting the specific error received, the impacted Contact, the SSO ID used to log in and the date and time of the failed sign-in attempt. 
4. Refer to knowledge article EBS: Troubleshooting & Configuration Guide for Single Sign-On (SSO) - Main Page