With Everbridge 360™ Communications, you can quickly send messages to respond to events impacting your organization. In this tutorial we will review the steps for launching a message from an Alert in Visual Command Center without a preconfigured template. Please note, not all roles allow for launching a Communication without a template. In this demonstration we will be using the Visual Command Center interface, but the steps covered here would be the same when using the Everbridge 360™ Alert Management interface.

In this example, we have already assessed an alert and know we need to send a communication out to our employees. The next step will be to select the Communications action within the alert's Action Toolbar.

This will open the Communications form, where the Event Type has been automatically populated based on the risk event Category of the alert.

Select the No Template option, which will use your organization’s default notification settings and permissions.

Once selected, the number of default Delivery Paths set by your organization will display. Continue to the next step.

The Alert Title and Description will automatically populate as the communication's Subject and Message.

If needed, you can add your own content to the message body.

You can manually select message recipients by selecting from the Groups, Individuals or Rules your Role has access to.

For users with Administrator privileges, all Contacts who are in the alert radius or polygon will automatically be selected.

If you do not want to send the message to impacted contacts, simply toggle the "Include Recipients in Area" option off.

If needed, select Preview to review your Communication details prior to launching.

When done reviewing, click Close to return to the form.

Then click "Launch Communication" to initiate the communication launch.

You can choose to Launch Immediately or allow the system to automatically launch after 10 seconds.

Once your message has been sent, you will see the confirmation that the Communication has Launched Successfully.

Through this guide, you have learned the basics of how to launch a Communication from an alert in Visual Command Center without using a template. Thank you for watching!