Member Portal: Using Secure Collaboration

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In this article, you'll learn how to securely chat, call, and manage your communications within your Member Portal.

The Everbridge Member Portal lets you exchange messages and images through the Secure Collaboration tool, which comes on board with HIPAA, FedRAMP, ISO, and other compliance requirements, ensuring secure communications. In this video, you'll learn how to securely chat, call, and manage your communications within your Member Portal.

Go to member.everbridge.net

1. Member Portal URL

Your Member Portal URL is always unique and will be provided to you by your Organization.

Member Portal URL

2. Sign in to your account

Once you log into your Member Portal, you can see your profile details and a few options to begin with.

Sign in to your account

3. Sign in to your account

Choose the "Sign In" option

Sign in to your account

4. Homepage

This is your Homepage.

Homepage

5. Homepage

In case you'd like to make any changes to your profile details, you can click the Edit link here and make the necessary edits.

Homepage

6. My Profile

Navigate to the "Profile information will help us customize the notifications we deliver to you.All fields marked with * are required.UsernamechristiancolepfiefferChange PasswordFirst Name*requiredLast..." section

My Profile

7. TEXT CHAT ON SECURE COLLABORATION

Using Text Chat with Secure Collaboration.

TEXT CHAT
ON
SECURE COLLABORATION

8. Homepage

Click the blue Secure Chat button to get started.

Homepage

9. Directory Chat

On this page, you can see recent chats and groups you're a part of.

Directory Chat

10. Directory Chat

Let's begin by responding to the unread message in the Chat Directory.

Directory Chat

11. Directory Chat

Like other messenger services, you can respond easily by typing your message and clicking Send.

Directory Chat

12. Directory Chat

You may also have the option to send images if your organization has enabled it for you using the attachment icon.

Directory Chat

13. Directory Chat

To initiate a conversation, simply select the plus icon here.

Directory Chat

14. New Chat

Add a name for your chat in the first box here.

New Chat

15. New Chat

New Chat

New Chat

16. New Chat

Search for the contacts or groups you would like to chat with. Select them all and click Save.

New Chat

17. New Chat

Submit "1561243707316875" in the appropriate field

New Chat

18. New Chat

Input the desired text

New Chat

19. New Chat

Select the "Save" option

New Chat

20. Directory Chat

To make any changes to a chat, click the pencil icon against the chat name.

Directory Chat

21. Edit Chat

There you can edit the name of the chat, add contacts, or remove contacts.

Edit Chat

22. VIDEO & AUDIO CALLS ON SECURE COLLABORATION

Video and Audio calls using Secure Collaboration.

VIDEO & AUDIO CALLS
ON
SECURE COLLABORATION

23. Video Chat

You can have a video or audio call with your contacts securely by clicking on the blue camera icon on the top right of your chat box. This will show you the list of participants in the chat.

Video Chat

24. Video Chat

You can directly place a call by clicking the camera icon beside the name of the participant.

Video Chat

25. Video Chat

Click here

Video Chat

26. Video Chat

You can choose to turn your camera and microphone off in case you wish to with these buttons.

Video Chat

27. New Chat

Another way to make a call is by selecting the plus icon.

New Chat

28. New Chat

And then clicking the camera icon against the name of the participant directly.

New Chat

29. AWAY MESSAGES ON SECURE COLLABORATION

Setting an away message using Secure Collaboration will let other contacts know you are unavailable when they try to contact you.

AWAY MESSAGES
ON
SECURE COLLABORATION

30. Directory Chat Settings

To set an away message, click the Settings icon on the top left against the Directory Chat.

Directory Chat Settings

31. Message Settings

Now you can toggle on the chat away message, and you can type in an unavailability message.

Message Settings

32. Chat Away Message

Enter "On leave until January 1st." in the provided field

Chat Away Message

33. Chat Away Message

Click Save once you're done.

Chat Away Message

34. Chat Away Message

Now you know how to use Secure Chat to communicate with your contacts.

Chat Away Message

This guide covered the steps to in YouTube and Everbridge.
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