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EBS: Testing the Manager Portal Single Sign-On (SSO) Configuration

Updated
Terry Branoff
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Topic

How to test the Manager Portal Single Sign-On (SSO) configuration.

Description

After configuring or reconfiguring SSO for the Manager Portal, follow the steps below to test and validate the SSO configuration.

  1. Find the Everbridge Service Login URL (the unique URL that users will access to log in to the Manager Portal using SSO.)

  1. Log in to the Everbridge Manager Portal as an Account Administrator.

    • Select Settings > Security > Single Sign-On for Manager Portal.

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  1. Access the Everbridge Service Login URL. In this example the URL is (https://manager.everbridge.net/saml/login/sampleclient).

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  1. At the login screen click GO TO LOGIN PAGE.

  2. The user should be re-directed to the IdP sign-in page.

  3. Have the user enter the IdP user account Username (which should match the SSO User ID defined in Everbridge) and Password.

  4. Click Log In.

If the setup has been configured correctly, the user will be logged in via SSO.

If users are unable to log in via SSO

  1. Capture screenshots and specific error messages.

  2. Confirm the user is accessing the correct Everbridge Service Login URL (for example, using https://manager.everbridge.net/login or the organization's specific SSO URL). If possible, have another user test the same URL to confirm whether the URL itself is working.

  3. Ask your IdP (Identity Provider) team to verify:

  1. The user's SSO User ID / UPN in Everbridge matches the value in the IdP exactly.

    • The user is in the correct IdP group with permission to access Everbridge.

    • There have been no recent changes to IdP settings, including ACS URL, Entity ID, or access policies, that could affect Everbridge SSO.

    • The IdP metadata (metadata.xml) configured in Everbridge is current; if needed, export and upload a fresh metadata file and retest.

  1. Perform local browser and network checks:

  1. Try an incognito/private browsing window, or clear browser cache and cookies.

    • Try a different browser, device, or network to rule out local or network-specific issues.

  1. Reach out to the IdP Administrator to determine whether there is an error happening on the IdP side, and to confirm there are no expired certificates or misconfigured URLs.

  2. Submit a support ticket noting the specific error received, the impacted user, the SSO User ID used to log in, whether SSO has worked before, and the date and time of the failed sign-in attempt.

  3. Refer to knowledge article EBS: Troubleshooting & Configuration Guide for Single Sign-On (SSO) - Main Page for additional troubleshooting help.

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