Topic

How to test the Manager Portal Single Sign-On (SSO) configuration.

Description

After configuring or reconfiguring SSO for the Manager Portal SSO, follow the steps below to test the SSO configuration.

1. Find the Everbridge Service Login URL (the unique URL that users will access to log in to the Manager Portal using SSO.)

1. 1. Log in to the Everbridge Manager Portal as an Account Administrator
   2. Select Settings > Security > Single Sign-On for Manager Portal

2. Access the Everbridge Service Login URL. In this example the URL is (https://manager.everbridge.net/saml/login/sampleclient).

3. At the login screen click GO TO LOGIN PAGE
4. The user should be re-directed to the IdP sign-in page
5. Have the user enter the IdP user account Username (which should match the SSO User ID defined in Everbridge) and Password
6. Click Log In

If the setup has been configured correctly, the user will be logged in via SSO.

If users are unable to log in via SSO

1. Capture screenshots and specific error messages.
2. Reach out to the IdP administrator to determine whether there is an error happening on the IdP side.
3. Submit a support ticket noting the specific error received, the impacted user, the username entered upon logging in, and the date/time of the failed sign-in attempt.
4. Refer to knowledge article EBS: Troubleshooting & Configuration Guide for Single Sign-On (SSO) - Main Page for troubleshooting help.