Topic

How to update the User SSO IDs in Everbridge Suite.

Description

After configuring Single Sign-On (SSO) for the Manager Portal, SSO IDs need to be created or updated for Everbridge Users of the Manager Portal.

1. Log in to the Everbridge Manager Portal as an Account Administrator
2. Select Users
3. Select the pencil icon to edit the user record
   
   

4. Enter the SSO ID for each User

NOTE: SSO User IDs must match the value from your IdP EXACTLY. This includes capitalization.

Important SSO User ID Information

• SSO User IDs must be unique and can only be associated with one profile
• While multiple profiles can exist, only one profile can have SSO enabled
• It is recommended to have the non-Account Admin profile configured with SSO to ensure administrative access is maintained

To Unlink an SSO User ID

1. Navigate to the User Account or Contact Record
2. Locate the SSO User ID field
3. Remove/delete the existing SSO User ID information
4. Save the changes

NOTE: If you use SFTP uploads, deleted SSO User IDs might be automatically re-added during subsequent synchronization.