Problem
Contact and Asset uploads fail when using the country name Vietnam in the upload file.
Root Cause
The contact system stores and displays the canonical country name as Viet Nam. Earlier behavior required uploads to match this value exactly, so files using Vietnam (one word) did not align with the expected country name and caused the upload to fail.
After a subsequent change, the contact system can accept both Vietnam and Viet Nam in uploaded data.
Solution
To ensure consistent and successful uploads, use Viet Nam as the country value in your upload files whenever possible.
If you are integrating contacts from EntraID (Azure AD) using the EntraID/Azure AD provisioning (SCIM) mapping, you can normalize the country value during provisioning so that uploads do not fail when the source system uses Vietnam:
Locate the mapping for the Country attribute in your EntraID (Azure AD) provisioning configuration for Everbridge Suite.
Change the Mapping Type from Direct to Expression.
Apply a transformation expression such as:
Replace([country], "Vietnam", "Viet Nam", , , )
This expression converts incoming values of Vietnam to Viet Nam during the provisioning/mapping process, so the contact system receives the canonical country name and displays it as Viet Nam on the contact record.