Topic

SMS Notification limitations in China.

Description

There are several limitations for SMS notifications in China:

• Users may experience issues receiving SMS alerts through Everbridge due to limitations imposed by the Chinese government.
• Operators may deliver through a randomized/altered sender ID, so recipients won’t be able to reply directly to confirm.
• SMS messages are limited to 453 GSM-7 characters or 195 Unicode (UTF-8) characters, which may result in the message not being delivered if this limit is exceeded.
• It is recommended to use email notifications instead of SMS notifications when communicating with contacts in China, as they are more reliable.