Everbridge 360™ Critical Event Management Platform Update - October 2024

We are excited to share the latest update to Everbridge 360, packed with cutting-edge features designed to empower your organization like never before.

The October 2024 update brings major enhancements to Everbridge 360, including additional simplification of using the platform with Alert Management, improved reporting, mobile enhancements, and Travel Risk Management updates. 

Our latest enhancements reaffirm our unwavering dedication to providing you with innovative tools that empower your organization to manage any crisis with confidence.  By prioritizing the safety of your teams, employees, and communities, these enhancements ensure seamless operational resilience.  Dive into this release to discover solutions designed to overcome challenges, amplify resilience, and streamline operations.

Look for more exciting updates as we continue to give you the tools to keep your people safe and operations running.

What’s New with Everbridge 360™?

Alert Management

Manage risk events with greater efficiency and precision

With Alert Management, users can visualize and control risk events at scale, making risk mitigation via CEM attainable and easier to use for all customers regardless of size, level of sophistication, or degree of distributed operations:

• Interactive user interface enables users to visualize their most important alerts, assign ownership, and track status from inception to closure, ensuring a more streamlined and effective response to critical events. 
• Mobile device support empowers users to take action via a fully-mobile responsive UI that can be embedded in the Everbridge 360 mobile app.
• Improved collaboration helps security teams manage at scale with tools that help distributed teams take action when necessary.

Everbridge Alert Management is Globally Available for:

• CEM Business Operations Essentials, Standard and Advanced
• CEM People Resilience Essentials, Standard and Advanced
• Everbridge 360 Pro and Enterprise

Reach out to your Everbridge account manager for more details.

 

Advanced Reporting

Improved reporting

Additional capabilities have been added to our Advanced Reporting tool. Users can now create custom dashboards, schedule report delivery, reports library and user time zones:

• Create personalized dashboards to meet your organization’s unique incident communication requirements, ensuring seamless and effective information flow.
• Effortlessly schedule and deliver reports to your organization’s stakeholders at your preferred intervals, ensuring they receive the insights they need, exactly when they need them.
• Access a reports library, featuring standalone visualizations that address common incidents and notifications questions. 
• User time zones enable users to see data in dashboards, reports, and data explorer in the time zone configured within Everbridge. 

Everbridge Advanced Reporting is Globally Available for:

• All Everbridge CEM for Business Operations and CEM for People Resilience Packages
• All Everbridge Suite based solutions with Incident Management

Reach out to your Everbridge account manager for more details.

 

Resilience Insights Explore Assistant

Simplify your insights

Resilience Insights Explore Assistant is your AI-driven ally in transforming complex data into strategic clarity.  Designed for both seasoned professionals and those new to business intelligence tools, our intuitive assistant empowers you to create dashboards tailored to your unique organizational needs. Engage with your data in a natural way by asking straightforward, risk-related questions to uncover insights about historical risk impacts—simplifying the process of gaining critical answers.

Is globally available to:

• Resilience Insights solution as an add-on to Everbridge CEM for Business Operations (standard and advanced)
• CEM for People Resilience (Standard, and advanced)
• Everbridge 360 Enterprise

Reach out to your Everbridge Account Manager for more details.

 

Enhancements to the Everbridge 360 App

Improving communication on the Go

Empower your organization with a robust suite of feature enhancements designed to improve communication, security and operational efficiency, ensuring collaboration and peace of mind across all interactions:

• Secure Chat: Enhance collaboration with our secure text chat feature, designed for seamless interaction across directory and incident chats.1  
• Scheduling: View your own schedule and manage your availability.2
• Travel Protector (Itinerary): Access to upcoming trip details, including layover durations and direct dialing option for hotel and car rental services, ensuring you have everything you need at your fingertips.3
• Travel Protector (Security): Gain critical insights effortlessly by opening country security briefs directly from your segment detail, enabling you to make informed decisions and ensure your safety while traveling.3
• Member Messages: Send categorized unsolicited member messages including photos and location pins, directly to Universe in manager portal.4
• Auto Check-In (Home Screen Control): Easily enable and disable auto check-in from the home screen with alerts for location permission settings.4
• SOS Map Repositioning: Verify and adjust map location of the SOS map pin before activation.4
• Accessibility 11y VPAT: VPAT (Voluntary Product Assessment Template) document, highlights the accessibility of the app. Use our VPAT to help you evaluate the app’s alignment with your users’ diverse needs.
• Multi-Org Support: Seamlessly switch between multiple contacts/orgs without the hassle of logging out and back in. Additionally, receive notifications from more than one contact/org.
• Remote Wipe: Safeguard your organization’s sensitive information by remotely logging out and erasing all messages sent to and from the app for selected contacts, ensuring peace of mind in the event of lost or stolen devices or departing organization members.

Everbridge 360 Mobile Enhancements are Globally Available:

• Everbridge Mobile App
• ¹ Customers with Secure Collaboration
• ² Customers with Scheduling
• ³ Customers with Travel Protector
• ⁴ Customers with Safety Connection

Reach out to your Everbridge account manager for more details.

 

Everbridge Travel Risk Management

Enhancing Traveler Safety

• Elevate your travel planning with our Risk and Destination Booking Alerts, designed to prioritize the safety of your travelers.  Send booking alerts only when a country reaches a predefined risk rating, ensuring travelers receive relevant and timely information to make informed decisions.
• Our Risk and Destination Booking Alerts now include comprehensive arrival details, featuring country-specific risk levels, personalized traveler information, PNR numbers, and arrival information.

Is globally available to:

• Travel Protector solution as an add-on to Everbridge CEM for People Resilience (Essentials, Standard, and advanced).
• Add-on to Everbridge 360 Pro
• Add-on to Everbridge 360 Enterprise

Reach out to your Everbridge Account Manager for more details.

 

Updates on our Early Adopter Programs

We are thrilled to invite you to join our Early Adopters Program for CCTV video integration into Everbridge 360.  This is your chance to be at the forefront of innovation, getting first access to our cutting-edge features before anyone else.

As an early adopter, your feedback will directly shape the future of our offering. Don’t miss out on this opportunity to influence and enhance our developments while enjoying the latest advancements. 

With your early adopter access for CCTV video integration into Everbridge360, you will be able to monitor and protect your organization from anywhere, enhancing situational awareness with real-time incident monitoring and response:

• Immediate “eyes-on” to any potentially impacted locations to quicky verify the situation.
• Maintain oversight from anywhere during an incident, to be better informed and provide a more appropriate response.
• Securely share footage with external agencies, such as emergency services, for better situational awareness and coordination

Reach out to the Product Marketing team, GlobalProductMarketing@everbridge.com, for more details.