Audience: Customers who are currently in onboarding with Implementations/Professional Services. If you have any questions, please reach out to your onboarding resource.
Topic
Verifying your Contact record.
Description
In order to receive messages from Everbridge and be notified of Risk Events occurring near you, you must have a contact record that contains ways for you to be reached. Together we will edit or create your contact.
Go to manager.everbridge.net
1. Contact List
Navigate to the Contact List.
2. Search
And look for your contact record.
3. Edit
If your contact record already exists, click on the pencil icon to update your information.
4. Add
Or, If your contact is not in the system, click add contact and we will add it now.
5. Contact Basics
Your contact record requires basic identifying information. Anything that is marked with an asterisk is a required field.
6. External ID & Record Type
Keep in mind, the External ID is simply a unique identifier, and the record type represents what kind of Contact you are.
7. Delivery Methods
In order to be reached, let's add some delivery methods.
8. Email Delivery Method
Select the dropdown list.
9. Email Selection
And choose the Email delivery method.
10. Email Address
Add in your email address so you can receive emails from Everbridge. It is important to have multiple delivery methods to ensure you receive messages.
11. SMS delivery Method
So let's add another. Select the text message SMS delivery method.
12. Phone Number
And fill in your cell phone number so you can receive text messages. You can add additional delivery methods if you would like.
13. Locations
Another component of being notified is ensuring that you have relevant locations associated to your Contact Record.
14. New Location
Click New.
15. Location Name
Let's add your home or business address and name it accordingly.
16. Address
Enter the street address.
17. City
The City.
18. State
Select the State or Province.
19. Postal Code
And add the postal code.
20. Geo-Coded Location
Now that you've added the address, make sure to select the suggested geo-coded location so that your address will be visualized within Everbridge.
21. Additional Details
If you want, you can add additional details to your contact Record while we're here.
22. Save
Otherwise, go ahead and click save now that your Contact Record has all the necessary information for testing. Keep in mind, this information can always be updated in the future.
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