After an event or situation has ended or been resolved, you need to close the messages you have sent to your contacts. Closing an Incident can be done with or without a final notification to your recipients. For example, if a hurricane was going to make landfall in your region, but has since definitively changed its course, you may want to send a final notification to contacts to inform them that the storm threat is gone, or that it is at least safe to return to their homes. It's important to note that once an Incident is closed, you can not reopen it.

To close an Incident.

Start by hovering over the Communications tab.

Hover over Incidents.

Then click Open / History.

Locate the Incident you're looking to close. By default, your Incidents are organized in chronological order, the top being the most recent Incident launched.

Next to your Incident, click the actions drop-down menu.

You have two options to close your Incident. Close - Send Notification, and Close - Without a Notification.

If you want to close the Incident out in the system. As the situation is resolved, but doesn't require a final message, you're prompted to confirm this choice.

If you select Confirm, the Incident is immediately closed without further contact from the organization to your contacts.

You can also close multiple Incidents at once by selecting the Incidents.

And clicking Close.

A pop up appears asking you to confirm your decision.

If you choose to send a final notification when closing your Incident.

A pop up appears asking you to confirm your decision.

Click Confirm, and you're brought to the close Incident page. Your previous message is displayed and you can make any edits or changes to craft a final notification.

Once ready, click Send.

After sending the final notification you're brought to the Incident Details page where it shows the Incident with a closed status.

The last notification you sent is at the top of the table.

You can also see that the Incident has been closed from the Open / History page.