Topic

How to configure the Custom From E-Mail Address in Everbridge Notifications.

Description

The Custom From E-Mail Address  is a premium feature that must be requested through your Everbridge Account Manager.

Overview

The Custom From E-Mail Address (aka Sender From E-Mail Address) feature allows you to change the email address of the sender that a recipient may see in their inbox or after the recipient opens the email. Without this customization, the "from" email address for your email Notifications is set to "noreply@everbridge.net". When using the Custom From E-Mail Address, the "from" email address for your Notifications can be set to a value of your choosing (within your own domain). 

The value specified for the Custom From E-Mail Address also acts as the address where bounce-back and out-of-office emails are received from Notifications. For example, if you send an email Notification to a contact where the contact's email address does not exist on the receiving server, then the bounce-back email will be sent to the address specified in the Custom From E-Mail Address. Similarly, if the contact has an out-of-office auto-response set up, then this auto-generated email will be sent to the address specified in the Custom From E-Mail Address.

Benefits

• Users who require the sender "from" email address to contain one of their Internet domains.
• Users who need to receive bounce-back or out-of-office emails.
• Users who are experiencing a low response rate from email recipients because some recipients are not opening or responding to emails that contain "Everbridge.net" in the Sender From E-Mail Address field.
• Users who have knowledgeable technical resources that understand domain name services and email security policies.

Before you Begin

It is recommended to configure an email subdomain to associate with Everbridge email Notifications. This is because configuring a DNS SPF record to authorize everbridge.net to send emails from your domain is required in order to use this feature. Configuring a subdomain for this specific purpose means you won't need to modify your primary domain for Everbridge.

NOTE: Configuring a DNS SPF record is specific to everbridge.net. Do not configure an SPF record for everbridge.com.

Configuring the Custom From E-Mail Address

1. Identify/provision the full email address(es) you want to provide to Everbridge as your custom Custom From E-Mail Address, e.g., noreply@alerts.yourdomain.com.
   1. The email address must be a valid email inbox.
   2. Everbridge will not provide sub-domain email addresses off the "everbridge.net" domain.
   3. Everbridge will not provision or manage an Internet domain on your behalf.
   4. Everbridge will not manage your email security settings on your behalf.
2. Provide the custom Custom From E-Mail Address value(s) to Everbridge.
   1. If you want a different Custom From E-Mail Address value for each Everbridge Organization, then provide the name of the Organization and the desired Custom From E-Mail Address value for each Organization.
   2. You will need to work with your network administrator to setup SPF and DKIM.
      1. In addition to the Custom From Email Address value(s) that you provide Everbridge, we will also need the contact information (name and email address) of your network administrator who is familiar with DKIM and has access to, or can work with someone who has access to, your DNS server.
      2. SPF – Adding an SPF record to allow Everbridge to send on your behalf is absolutely required and cannot be omitted. Using a subdomain such as alerts.yourdomain.com will prevent the need for you to grant SPF permission for your entire domain. The example below demonstrates one possible way to modify a DNS SPF record, but might not be the best for all use cases. Everbridge recommends any network configurations be evaluated by your network operations team in order to determine the most effective modification.
         example: "v=spf1 include:everbridge.net -all"
      3. DKIM – Everbridge will generate a DKIM keyset, place the private key on our email servers, and send the public key to your network administrator whose name you have provided us. Your network administrator will need to place the provided DKIM key on your DNS server.
      4. Once SPF and DKIM are in place, only then will we proceed with configuring the Custom From E-mail Address.
   3. An Everbridge team member will set the Custom From E-Mail Address to the email address you provide for each Organization.
   4. The Everbridge application will use the above addresses for all emails when these values are populated in your outbound email profile.
3. Test sending Notification emails and administrative emails from your Everbridge Account.
   1. Define expected results for the changes outlined above.
   2. Send Notifications from your Everbridge Account to a small number of recipients who are expecting your test Notifications.
   3. Perform the necessary action to send administrative emails from your Everbridge Account.
   4. Confirm expected results from all recipients.
4. Finalize your outbound email configuration in your Everbridge Account and your DNS/email servers.

Example

In this example the Custom From E-Mail Address field was changed to 'happytrails@mailinator.com'.