Problem

When updating SSO settings at the Account level for the Manager or Member Portal or at the Organization level for the Member Portal the following error occurs:

metadata parsing failed

Root Cause

This issue is typically caused by an incorrectly formatted or invalid metadata file.

Solution

Obtain a new copy of your metadata file from your Identity Provider (IdP) and follow the steps in the relevant article below:

• EBS: Updating the Account-Level Metadata File for Single Sign-On (SSO) in the Everbridge Member Portal
• EBS: Updating the Account-Level Metadata File for Single Sign-On (SSO) in the Everbridge Manager Porta
• EBS: Updating the Organization-Level Metadata File for Single Sign-On (SSO) in the Everbridge Member Portall