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EBS: 'Sorry, The page you are looking for is not available' When Accessing the Everbridge Member Portal

Updated
Terry Branoff
Optimized Resolution Standard Resolution High Resolution

Problem

The following error occurs when a Contact attempts to access a Private Member Portal that has been configured with a passphrase:

Sorry, the page you are looking for is not available.

image-20240624-184349.png

Root Cause

The Contact is using the Private Member Portal URL prior to a passphrase being configured for that Member Portal. Once a passphrase has been configured, using an Old URL results in the above error.

Example:

Old URL: https://member-qa1.everbridge.net/index/7XXXXXXXXXXXXXX. 

New URL: https://member-qa1.everbridge.net/index/7XXXXXXXXXXXXXX?accessKey=thinksecurity

The new URL has '?accessKey=thinksecurity' appended to the end of the URL where 'thinksecurity' is the actual passphrase defined for that Member Portal.

Solution

Use the new URL with '?accessKey=<passphrase>' appended to the end of the URL where <passphrase> is the actual passphrase defined by your Organization Administrator. Update all bookmarks and links to the Member Portal with the new URL.

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