Certain events require you to update your contacts after you've initially sent a message. For example, a wildfire could change duration with strong winds, completely changing your emergency response. Your contacts will need to be notified, you can send additional messages for any open incident by sending an update notification. An update notification sends another incident notification to your contacts to keep them safe and informed.

To send an Update to your Incident, start on the Everbridge 360 Dashboard.

Hover over the Communications tab.

Then, hover over Incidents.

And select Open/History.

The Incident most recently launched is located at the top of the all Incidents table.

While an Incident is Open, you can send Update messages.

Next to your Incident, click the Actions drop-down menu.

Then click, Send Update.

This opens the Update Incident page where you can see your previously entered Message and Information.

Select either Template Setup.

Or Previous Notification on the Operator Form.

The Template Setup option uses the values from the Original Incident Template.

This selection overrides any changes you've made on your Form and starts you from scratch.

Previous Notification uses the information and Variables selected and written in the previous Notification of the Incident.

If you need to use another Template, click the desired Template from the Individual Incidents column.

Enter your new, or updated information and fill out the Incident Variables just as you would if it were new.

Click Next.

If you have not made any changes to any values in the form, you are prompted to confirm that you want to proceed to the next page.

Add or Edit the Message on the Notification Details page and make any adjustments necessary.

Proceed for a final review by selecting Review.

Once ready, click Send.

After you click Send, the Incident Details page appears. You can send as many updates as you need. It is also possible to Stop an Update to a Notification.

Keep in mind this does not retract messages that have been launched, but it does stop future messages from going out if you've made a mistake. The Stop Update option is useful if there are further changes if the event has been resolved, or if you need to make a correction.

From the Open History page. Select the Incident name with the Notification you want to stop.

The Incident Details page is displayed.

Open the Actions drop-down menu.

Then, click Stop.

Click Yes, to Stop the Notification.

Stopping a Notification does not affect messages that have already been sent. But it stops the system from sending more messages.

The Status changes from Active to Stopped.