Everbridge CEM: August 2024 Release Notes

Organizations using a Private Member Portal can now make the URL accessible only by including an Administrator-set passphrase. The passphrase needs to meet the following criteria:

• Must be 10-15 alphanumeric characters. 
• Supported special characters: !,-,_,*,(,)

This enhancement is free for all customers. Note that once a URL passphrase has been saved, the existing Member Portal URL will be changed. Any internal customer documentation or communications should be updated to reflect the new URL. 

Release Date: August 27 (EU), August 28 (US)

Users can now synchronize groups using fields from their Human Resources management system for their Contact Integrations with UKG Pro, Workday, and Entra ID.​ This eliminates the need for a separate upload or manual group management when group information is already available in the HR system.

This enhancement comes at no additional cost. If group management is skipped while setting up the contact integration, groups will not be modified. Existing integrations will not be affected.​

Release Date: August 27 (EU), August 28 (US)

Travel managers and GSOC operators can now set alert triggers based on both Country Risk Ratings and specific countries. Alerts will be triggered when travelers book trips to selected countries that meet the specified Risk Ratings.

This feature is free for all Travel Protector customers and won't affect preexisting settings.

Release Date: August 27 (EU), August 28 (US)

The Traffic Camera context feed now supports filtering by stationary traffic cameras, mobile vehicle cameras, or regions. Each camera type is represented by a unique icon to differentiate between the three types and provides additional live context for unfolding events that may impact your business. 

This enhancement is available to all CEM Standard and Advanced Packages and won't affect preexisting settings.

Release Date: Available Now

Contact Asset Associations, such as Facility Manager or Regional Manager, will now be visible on the Asset within the Visual Command Center Operator Console.​ This allows operators to view which Contacts are linked to an Asset and directly communicate with those individuals if a critical situation impacts the Asset.

This feature is available to all Business Operations and People Resilience packages and won't affect preexisting settings. 

Release Date: Available Now

GSOC Operators can now easily send Alert data to third-party systems or services that need it by configuring a Custom Action and using it in Visual Command Center. 

Once configured, the Custom Action can be used in VCC to send an Alert to the specified external system:

This feature is available to all CEM Standard and Advanced Packages and won't affect preexisting settings. 

Release Date: Available Now

Users can now leverage an enterprise-grade Alert API  to query for specific Alert, Risk Event, and affected Asset data on demand to fill in key details, offering interoperability with other internal software systems.

See the API details in the Everbridge Developer Hub for more information. 

This API is available to all Business Operations and People Resilience packages.

Release Date: Available Now

Users can now preconfigure relevant Trackers in Critical Event Templates based on the nature of the Critical Event, like a Damage Assessment form, Risk Assessment form, etc. This ease of access can increase the efficiency and consistency of crisis management teams while responding to a Critical Event.

This feature is free for all Crisis Management customers. 

Release Date: August 28 (EU), August 29 (US)

Risk and Destination, High-risk Airlines, and Travelers on the Same Plane booking alerts that meet the defined thresholds are now sent within an hour of the itinerary booking.

For all segment types, if a valid geolocation is provided, it will be prioritized to calculate the traveler's location.​

For Air and Train segments, if no geolocation is provided, the latitude and longitude will be calculated from the IATA code if provided, and if not, from the location address provided in the itinerary.​

The CEM Latitude and Longitude alert variable has been updated to remove the space between latitude and longitude.

The variable now provides the Alert's latitude and longitude in the following format: latitude, longitude (37.75305,-122.50934)

Everbridge 360

User Management

Creating a user generates a duplicate user profile.

• 550586

Everbridge 360

User Management

Organization Admins cannot send a Forgot Password email for cross-Organizational users.

• 545210
• 546274

Everbridge 360

Audit Log

User update and creation events are missing from the Audit Log.

• 554502

Mass Notification

Universe

Group Managers can't access the Universe when they do not have permission to send Notifications.

• 535571
• 546083
• 554306

Mass Notification

Scheduling

Users see a white screen when trying to access calendars while using Firefox.

• 546488

Mass Notification

Contact Integration

The error message in the email notification for a Contact Integration synchronization failure differs from the message reported in the Sync Health section. 

• N/A

Mass Notification

Smart Conference

Smart Conference footers with the Notification language set to Portuguese incorrectly refer to it as a video conference call when it's only an audio/voice conference.

• N/A

Mass Notification

Smart Conference

The Turkish text-to-speech for polling prompts is too fast to understand the options. 

• 554158

Member Portal

Profile

There is an Edit link for "My Locations" and "My Information" even if the Organization does not allow the information to be modified by the member.

• N/A

Member Portal

Single Sign-On

When the SSO session has expired for the member, a blank page is displayed and the member is redirected to the IDP login page.

• 491754

REST API

Authorization

Authorization error when the encoding URL ends in a leading forward slash (/). 

• 557339
• 557181