Topic

By default, Everbridge Desktop Alerting (EDA) is not a supported publishing option when launching a Scenario. This page details how to use EDA with Scenarios by leveraging Email Ingestion as a workaround. 

Description

To use Everbridge Desktop Alerting with Scenarios:

1. Note the email used for the Email Ingestion.

Organization > Settings > Everbridge Open > Email Ingestion > Sent from field.

This is the value in the "Sent from" field. By default this email is "no-reply@everbridge.com". If you use a "Custom From" address, then this email is the "Custom From" email address.

2. Create a contact with only Email set as its sole delivery method - this is the "Ingestion Contact".

3. Give this contact the same email address that is being used for the email ingestion. 

4. Add the Ingestion Contact as a recipient to any Incident templates attached to a Scenario that needs to use EDA as a publishing option. 

1. 1. Find the Incident template associated with the Scenario

Communications > Incidents > Scenarios > select {scenario name}

1. 2. Add the Ingestion Contact as a recipient to the Incident template

Communications > Incidents > Templates > edit {template name} > Contacts

5. Set the publishing options for the above Incident template to only Everbridge Desktop Alerting.

The email ingestion rules dictate that whenever the Ingestion Contact's email address receives an email from the Organization's email address, it triggers the Incident with EDA configured as the only delivery method, thus launching the included Scenario. 

The image below illustrates that for every Scenario launched (1), a subsequent Incident is launched from the email ingestion (2).