Everbridge CEM: July 2024 Major Product Release Notes

A new Organization-level Multifactor Authentication (MFA) settings page and improved Account-level page provide administrators with more advanced control over their Organizations' MFA settings. Changes include:

• Account Administrators can now authorize Organization Administrators to configure different Organization-level MFA settings.
  

• If authorized, Organization Admins can enable/disable MFA or pick a different MFA verification method for the Organization.​
  

• Organization Admins can reset MFA (only applicable to MFA via an authenticator app) for the selected user(s) within the Organization.​

• All MFA setting changes are logged in the Security Audit Log.​

These enhancements are free for all customers and won't affect preexisting settings. 

Release Date: July 9 (EU), July 10 (US)

In addition to the preconfigured Communications and Resilience Insights dashboards, users now have the flexibility to create custom dashboards with a variety of data and visualization options tailored to their organization's needs. Data attributes can also be applied, enabling users to precisely control the format in which their data is displayed.

This feature is available to customers who've purchased any of the following products:

• Incident Management
• CEM Business Operations
• People Resilience

For more information, see the Advanced Reporting Guide. 

Release Date: July 10

Users can now schedule dashboards to be sent to stakeholders at regular intervals, like daily or weekly, in the following formats:

• CSV ZIP File
• PDF
• PNG Visualization

Additional data filters and options, such as including a message or links, are also available under the Filters and Advanced Options subtabs. 

This feature is available to customers who've purchased any of the following products:

• Incident Management
• CEM Business Operations
• People Resilience

For more information, see the Advanced Reporting Guide.

Release Date: July 10

Users can now run any of the default reports available on the Reports subtab. These reports are designed to answer frequently asked questions in a quick and easily digestible format.

While these default reports can't be edited, users can save editable copies to customize as needed. 

This feature is available to customers who've purchased any of the following products:

• Incident Management
• CEM Business Operations
• People Resilience

For more information, see the Advanced Reporting Guide.

Release Date: July 10

If the out-of-the-box reports don't cover a specific use case, a new report can be created by pulling information from different data stores, such as Notifications, Incidents, or Risk Events.

This feature is available to customers who've purchased any of the following products:

• Incident Management
• CEM Business Operations
• People Resilience

For more information, see the Advanced Reporting Guide.

Release Date: July 10

Both default and custom dashboards can be saved to a dashboard to appear as a standalone widget. They can also be saved as a new dashboard altogether. 

This feature is available to customers who've purchased any of the following products:

• Incident Management
• CEM Business Operations
• People Resilience

For more information, see the Advanced Reporting Guide.

Release Date: July 10

Reports can now be emailed to stakeholders on a recurring schedule, such as daily or weekly, at a specific time.

Users can choose from a list of available report formats:

• Data Table
• Visualization
• CSV
• XLSX
• JSON - Simple
• Text
• HTML

This feature is available to customers who've purchased any of the following products:

• Incident Management
• CEM Business Operations
• People Resilience

For more information, see the Advanced Reporting Guide.

Release Date: July 10

Users can now set the time zone in the Advanced Reporting interface, allowing them to see the data, dashboards, and reports in the time zone of their choice. This seamless change removes the need to manually convert timestamps, offering stakeholders a better view of the organizational response to sent communications. 

This feature is available to customers who've purchased any of the following products:

• Incident Management
• CEM Business Operations
• People Resilience

For more information, see the Advanced Reporting Guide.

Release Date: July 10

For even more flexibility, users can now configure Custom Roles with the following Advanced Reporting permissions:

• View/Run Reports
• Create, Edit, and Delete Reports
• Schedule Report Delivery
• Export Data

This feature is available to customers who've purchased any of the following products:

• Incident Management
• CEM Business Operations
• People Resilience

Release Date: July 10

A new Advanced Reporting training course has been added to Everbridge University, which teaches users how to use the core functions of the feature, including those found in Advanced Reporting Version 2. 

Take the course via one of the following links:

• US Stack
• EU Stack
• Partners

Release Date: Available Now

The new CEM Latitude and Longitude variable for Incidents and Communications provides the alert latitude and longitude in the following format: Latitude, Longitude (ex. 37.75305, -122.50934).

This variable can be leveraged with any browser search, map application, or incorporated as a clickable link. This allows recipients to open and view the alert location on a map directly from the Notification.

This enhancement comes at no additional cost for all CEM Organizations and won't affect preexisting settings. 

Release Date: Available Now

Gain additional live context for unfolding events that may impact your business by leveraging enhancements to the Traffic Camera service, which now includes:

• 72% More Cameras
• 12 Additional Countries/Regions

  • Argentina

  • Bosnia

  • Brazil

  • Hong Kong

  • Croatia

  • Hungary

  • Italy

  • Japan

  • Latvia

  • Russia

  • South Africa

  • Thailand

This enhancement is available to customers with CEM Standard and Advanced Packages and won't affect preexisting settings. 

Release Date: Available Now