After you've submitted an enhancement request through My Ideas in the Support Center, you might wonder what happens next. This article explains the evaluation process your idea will go through and how we prioritize product enhancements.
If you haven't submitted an enhancement request yet, see Support Center: Logging an Enhancement Request for the Everbridge Suite/360™ Product for step-by-step instructions.
Enhancement request evaluation process
- When an enhancement request is submitted through My Ideas, our Product Managers review it carefully while taking multiple factors into consideration. If they decide that the idea has merit and believe it will provide an improvement, they mark it as "In Consideration" in your My Contributions section.
- All accepted product enhancements are added to a backlog, where we organize features and tasks into a priority order so we can evaluate how and when to assign each task to our development teams.
- Organizing the backlog is a constant give and take where Product Managers and Engineering teams carefully evaluate tasks and features to plan product releases based on what's happening in the market, technical innovation, customer interest, the level of effort required, concurrent development streams, and many other factors. This effort leads to the creation of a roadmap where we plan out all upcoming themes and releases.
- When an accepted enhancement request fits into a theme or aligns with our development priorities and available resources, we add the feature to a release where it becomes part of the regular product development cycle. Sometimes, even the best idea might not fit a theme or requires too much work to do properly, and it must wait for the right opening.
Tracking your enhancement request
You can monitor the status of your submitted ideas by checking the My Contributions tab under My Ideas in the Support Center. Our product teams will provide direct feedback and status updates on your posts as they progress through the evaluation process.
It's also worth noting that accepted requests may not have the same name as the feature that makes it into the final product
Our release documentation summarizes the new features and functionality in the product but doesn't call out specific enhancement requests or details.
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Greetings,
I would like to suggest 2 points of additional utilities that should be added in desktop.
1. when a form is made and submitted as a survey, the filled forms drop in submissions area. We would like to request a mass pdf download of those form and not one by one.
2.Include files upload via Secure Chat.
Thank you