Topic
Attaching files to notifications and incidents in Everbridge Suite.
Description
Attachments may be included on notifications (Communications > Notifications > New Notification) to send relevant documents, pictures, and other files to communicate with contacts more effectively.
File Attachment Guidelines
- Files can be attached to notifications sent via email, Everbridge Mobile App, or fax.
- The maximum number of attachments is five files per message. If you exceed this amount, an alert is displayed:
You have already uploaded the maximum of 5 attachments. To upload another, you'll need to remove an existing file.
- Each file name should be no more than 80 characters.
- 178 different document types are supported, including the commonly used formats Microsoft Word, Microsoft Excel, PDF, and HTML.
- If the notification is sent via fax, use file types that are receivable via a fax transmission (for example, no audio files). Fax attachment files should not contain macros or complicated formatting.
- Attachment size limits:
- The maximum individual attachment file size is 20 MB.
- The total combined file size for all attachments is 20 MB per message.
- When the total combined file size of the attachment(s) is <= 2 MB, the files will be embedded in the email.
- When the total combined file size of the attachment(s) is > 2 MB and <= 20 MB, the attachment(s) will be sent as links. Contacts will see secure links in the email notification received. Contacts can click the links to download and view each attachment.
- When the total combined file size of the attachment(s) is > 20 MB, the following error is displayed:
The uploaded file size is larger than the allowed maximum size of 20 MB.
- Attachment links will be available for seven days by default. This can be configured and changed in Settings > Organization > Notifications > Default Options > Attachment > Link Expires in {1 to 30} Day(s).
- CAPRSS feeds can accept up to 2 MB of files.
- Nixle can support up to 10 MB of files.
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