360™: Everbridge 360™ Deployment FAQ

What is an Organization Code?

An Organization Code is a unique code belonging to your Organization that allows your employees to log in to the correct region and Everbridge instance.

This is set up in the Everbridge Suite by an Organization Administrator.

Deployment failed with "HRESULT: 0x80073CF9, Install failed. Please contact your software vendor."

This error may occur when using Add-AppxPackage to install Everbridge 360 in a shared machine environment. Try using Add-ProvisionedAppxPackage to make the installation available to all profiles on the machine. More information on Add-ProvisionedAppxPackage can be found here.

Deployment failed with "HRESULT: 0x800B0109, A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider. error 0x800B0109: The root certificate of the signature in the app package or bundle"

To correctly verify modules signed by Trusted Signing, computers are required to have the "Microsoft Identity Verification Root Certificate Authority 2020" certificate authority (CA) installed. By default, root certificates are installed automatically if the computer is connected to the Internet. If the "automatic root certificates update" setting is disabled or the computer is offline, you must install this root certificate into the certificate store of "Local Computer" under "Trusted Root Certification Authorities". To download the certificate, see PKI Repository - Microsoft PKI Services.

Notifications are not displaying on a Windows device; I see a red bell icon next to Settings > Notifications.

This is commonly due to the required URLs getting blocked. Please ensure the URLs listed here are permit listed.

How can I silently deploy to my users?

Using the PowerShell commands listed here for MSIX or using the quiet parameter for MSI will install silently in the background. The login process is interactive, however, so the user will need to log in to the App before being able to receive Notifications.

How can I gather logs and diagnostics for support?

You can find a Support page under Settings. This page has some App diagnostics that can be run, as well as the ability to package up any log files for sending to our support team.

How can I enable debug logging for support?

Sometimes, when troubleshooting issues with the Everbridge 360 App, it's necessary for us to get some additional information to troubleshoot the issue further.

Debug logs can be enabled from the Support page under Settings. Toggle the Debug logging switch to turn them on or off.

Where is my Everbridge 360 data stored in Windows?

MSIX

Application data: \Program Files\WindowsApps\EverbridgeInc.Everbridge360_[version]_x64__hmrm6xy0gf0ja

User data: \Users\[user.name]\AppData\Local\Packages\EverbridgeInc.Everbridge360_hmrm6xy0gf0ja\LocalCache\Roaming\EverbridgeInc\Everbridge 360

MSI

Application data: \Program Files\Everbridge 360

User data: \Users\[user.name]\AppData\Roaming\EverbridgeInc\Everbridge 360

Gathering Windows Event logs

Sometimes, when troubleshooting complex issues with Windows Apps, it's necessary for us to get some additional information to troubleshoot the issue further.

Please send a copy of your Microsoft Event Viewer Logs to help us get to the root cause of the issue,

To generate these logs, please follow the steps listed below:

1. Click Start, then Run, then eventvwr.msc. This will open the Event Viewer.
2. Click to expand Windows Logs in the left pane, then select Application.
3. Click the Action menu and select Save All Events As.
4. Name the file "eventviewer.evtx" and click the Save button.
5. Click the OK button if you see a Display Information dialog.
6. You're done! Please attach the file to your email or case with us so that we can assist further.