FAQ

Can I provide Everbridge our public PGP key that we generate to be used?

Not at this time, as our system is not built to accept a key that is generated by our clients.

We use the Amazon EC2 model for our SFTP. Click the following link for more detail: https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/ec2-key-pairs.html

Can I use public keys?

Account and Organization Administrators can add their own Public Keys for SFTP uploads. Up to ten different keys can be configured for your Account or Organization. See knowledge article EBS: Supported Public Key Formats for Connecting to Everbridge Suite via SFTP for more information.

How can I be sure that any data manually entered into the system is not overwritten?

This will depend on your specific system setup. During the implementation of your Everbridge system, your implementation consultant will discuss the specific ways your account or organization can automate the data uploads while ensuring that certain information does not get overwritten.

How often should we schedule the data transfers?

This depends on how often your contact or asset data changes. For example, many clients who have high employee turnover or dynamic pieces of data will schedule a file to be read into the Everbridge system every night; and others run a file twice per day. Clients with less frequent turnover or who have more static data may only schedule a file transfer once a week, or even once a month.

What is SFTP?

SFTP (Secure File Transfer Protocol) is a method of file transfer that allows sensitive data to be transferred securely using SSH and encryption.  

Who should be involved in setting up the data transfer?

You will want to include your IT team, since they will be responsible for scheduling the transfers. You will also want to include someone who is familiar with the system that the data is being extracted from (HR, EBRP, Access Database, Active Directory, etc.) to assist the IT team with putting the data into the proper upload template. The primary administrator of your Everbridge system for your account or organization should also be involved to make sure the files are being scripted to the proper folder.

Why should we automate our contact or asset upload process?

Automating the upload process helps to ensure that the Everbridge platform is continuously up-to-date with the most accurate contact or asset information without relying on an end-user to remember to upload a new data file into the system or manually log in to the platform to update or add any new contacts or assets.