Topic

Creating users manually from the Organization level in Everbridge Suite.

Description

Manual Creation of a New User at the Organization Level

1. Confirm that you are logged into the correct profile to manage users for the desired Organization:

   • If your site uses separate profiles for Account Admin and Organization Admin, sign into the profile that has permission to manage users for this Organization. For example, sign into your Account Admin profile via the Everbridge Manager Portal at manager.everbridge.net using your username and password, then switch to the appropriate Organization if needed.

   • If you do not have user-management permissions, contact your organization's Everbridge administrator or your Account Manager to identify who can grant you the appropriate role. If you need additional Organizations (subaccounts) created so that you can manage users in them, your Account Manager must provision those Organizations; Everbridge Technical Support cannot create new Organizations but can provide guidance after they are provisioned.

2. Log into the Everbridge Manager Portal and select your Organization.

3. From the Organization view, select Settings > Access > Users > + Add User.

   At the Account level, you can also create users under Users > New User or Users > Users.

If the Access tab is unavailable, see knowledge article EBS: How to Enable the Access Tab in the Everbridge Suite Manager Portal for Organization Administrators.

4. Enter the user's information in the General Information pane. The First Name, Last Name, Email Address, Time Zone and Everbridge University Access Request are required.

5. Add the user's role in the Role information pane. NOTE: Role is a required field. See knowledge article EBS: Assigning One or More Roles to Users in Everbridge Suite.

6. If this user should have API access, enable the API option (toggle) in the user record. This option is available at the Organization level under the Access tab and can also be configured at the Account level under Users, depending on how your account is set up.

7. Click Save.