| Access Support Center using SSO |
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The Support Center can now be accessed via SSO from the Help and Support menu in the Manager Portal, allowing users to utilize the same login credentials across the two sites.
This enhancement is free for all customers. Release Date: February 27 (EU), February 28 (US) |
| Advanced Workflows for Operator-Entered Risk Events |
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VCC users can now set different advanced workflows based on Severity or Category for different Asset and Contact types, allowing for the auto-launch of Incident Notifications to different Stakeholders for the same alert.
This feature is available to all CEM Standard and Advanced clients. Release Date: Available Now |
| Product | Feature Area | Feature | Description | Benefits |
| Mass Notification | Scheduling | Calendar Shift Time Zones |
The Scheduling feature will be improved by allowing users to select a time zone for each shift while also accounting for Daylight Savings time when applicable.
Release Date: March 4 (EU), March 5 (US) |
This change allows shifts to follow the Daylight Savings time of the selected time zone. |
| Visual Command Center | Alert Summary | Alert Summary Default Views |
We've added an enhancement to the Alert Summary, Card, and List View screens in Visual Command Center.
Release Date: Available Now |
VCC will now remember which view (Summary, Card, or List) was last used, and return the user to that view the next time they view an Alert. |
| Visual Command Center | Operator Console | Search Enhancement |
Organizations can now search for Contacts by External ID in the Visual Command Center Operator Console.
Release Date: Available Now |
This enhancement allows Operators to locate a specific user by External ID when there are many Contacts with similar names. |
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