Topic

This article covers the following topics and subtopics:

• What is an Operator-Entered Risk Event in Visual Command Center?
• How to create, update, and close an Operator-Entered Risk Event.
• How to use an Operator-Entered Risk Event in Alerting Workflows.

Description

What is an Operator-Entered Risk Event?

Risk Events in CEM are normally entered by the Everbridge Risk Intelligence Monitoring Center (RIMC), Authoritative Sources (National Weather Service, USGS, GDACS), or through Custom Self-Service Feeds. An Operator-Entered Risk Event is a Risk Event entered by the VCC Operator directly into the Visual Command Center Operator Console. 

How to Create an Operator-Entered Risk Event

To create an Operator-Entered Risk Event, access the Visual Command Center Operator Console and open the Risk Events feed.

1. Click on Operator Entered Risk.
2. Select the checkbox next Operator Entered Risk.
3. Click + Create New Item.
   
   
4. Select a point and radius or draw a polygon.
   
5. Enter the following fields:
   • Title (Required)
   • Location
   • Description
   • Category (Required)
   • Severity (Required)
   • Event Start (Required)
   • Event End (Required)
     
6. Click Save in the bottom-right corner of the form. 
   

How to Update an Operator-Entered Risk Event

To update the Risk Event:

1. Select the Risk Event on the map.
2. Click Edit.

Note:  If you edit an Operator-Entered Risk Event that triggers a CEM Orchestration workflow, it will be processed as an update to the Risk Event.  A Risk Event update can trigger the Update phase of the Alert and any subsequent actions, such as Incident Communications or Custom Actions. 

How to Close an Operator-Entered Risk Event

To close the Risk Event:

1. Select Edit.
2. Select Close. Close will set the Event End time to the current date and time.  

Note:  If an Alert was generated from the Risk Event, the system will automatically acknowledge the Alert one hour following the Risk Event's End Time. 

Note:  The Operator-Entered Risk Event cannot be updated once closed. 

Alerting

1. Log in to the Everbridge Manager Portal and select your Organization.
2. Navigate to Settings > Everbridge Open > CEM Orchestration > Workflows.
3. Select Operator Entered Risk Events under + Add Sources.

Please see EBS: Getting Started: Creating Advanced Alert Workflows with CEM Orchestration in Everbridge to understand how to create advanced workflows.