Problem

When logging in to the Everbridge Manager Portal, Visual Command Center (VCC), or any service ending with *.everbridge.net, the following error occurs:

Unauthorized Access - Either the authentication request was rejected/cancelled, or the authentication provider denied access due to permissions, etc. Review logs to find the root cause of the issue.

Root Cause

This response is the result of Everbridge not recognizing the username and/or password.

Solution

In this case, please follow the Forgot Username or Forgot Password processes. For more information, see knowledge article EBS: How to Recover Your Everbridge Username and Reset Your Password.