Problem

• The CCure 900 Connector is not running
• The Everbridge PACS Agent and Everbridge PACS Exporter Services are running
• The PACSExporter log file is continuously logging the following errors:

2024-01-17 10:00:20,059 [4] DEBUG - BasicAuth.0 - Authorization request received
2024-01-17 10:00:20,070 [4] DEBUG - BasicAuth.0 - User authorization error
2024-01-17 10:00:20,070 [4] DEBUG - StatusController.0 - Get ApiStatus Request received from [localhost:xxxxx]

• The password for the CCURE 900 connector has not changed

Root Cause

The root cause is unknown.

Solution

Restart the PACS Agent and Everbridge PACS Exporter Services.