EBS: CCure 900 Connector Is Not Running and the PACSExporter Log File Shows ‘User authorization error'


  • The CCure 900 Connector is not running
  • The Everbridge PACS Agent and Everbridge PACS Exporter Services are running
  • The PACSExporter log file is continuously logging the following errors:

2024-01-17 10:00:20,059 [4] DEBUG - BasicAuth.0 - Authorization request received
2024-01-17 10:00:20,070 [4] DEBUG - BasicAuth.0 - User authorization error
2024-01-17 10:00:20,070 [4] DEBUG - StatusController.0 - Get ApiStatus Request received from [localhost:xxxxx]

  • The password for the CCURE 900 connector has not changed

Root Cause

The root cause is unknown.


Restart the PACS Agent and Everbridge PACS Exporter Services.

Was this article helpful?
0 out of 0 found this helpful



Please sign in to leave a comment.