Topic:

How to escalate an existing support request in the Everbridge Support Center.

Description:

The Everbridge Support Center provides the ability to escalate your open support requests. Please note this only works for requests that do not have a closed status.

To escalate one of your requests, follow the steps in Support Center: How to Manage an Existing Request in the Everbridge Support Center to access your open request. Once accessed, use the blue Escalate This Request button to escalate your request.