Question

How do contacts find their Organization in the Everbridge 360™ Mobile App?

Answer

An administrator must first define the Organization Code so that contacts may search for and locate their organization in the Everbridge 360™ App. This may be done by following these steps:

1. Log in to the Everbridge Manager Portal as an Organization Administrator.
   
2. Select Settings > Everbridge Mobile App > Organization Code.
3. Please ensure that Enable Organization Code is selected and an Organization Code is defined.
   • The Organization Code must be between 2-32 characters. Acceptable characters are letters, numbers, and the following special characters _-!@$&()+.,' Spaces are not allowed.
4. Select Save.

Note: When contacts search for an Organization in the Everbridge 360™ Mobile App, an exact match to the Organization Code is required (case-insensitive).

Example

Above is an Organization with an Organization Code correctly set up. Below is the correct Organization Code used in the Everbridge 360™ Mobile App. Once the code is input, the contact is prompted to sign in. 

Note: When searching for an Organization in the Everbridge 360™ App, only what is defined as the Organization Code is used for verification. The information in the Search Terms setting is only used for the Everbridge Mobile App and NOT the Everbridge 360™ Mobile App. The Search Terms settings are shown below. 

Additional References

360™: Everbridge 360™ Mobile and Desktop Apps Guide