Everbridge CEM: December 2023 Release Notes

Users can now launch multiple simultaneous Communications related to an event from a predefined Scenario template, allowing them to effectively convey different messages about the same event to different stakeholders based on relevance and impact.

This enhancement is available to all Mass Notification and Incident Communications customers at no additional cost. 

Release Date: December 12 (EU), December 13 (US)

Users can now view a unified summary of Recipients selected for the Communication via Incident Rules, Conditions, and direct selection of Individuals, Groups, and Rules​. This should provide a clear and concise snapshot of the target recipients for the Communication, along with the details of how the recipient was selected for the Communication​.

This enhancement is free for all Mass Notifications and Incident Communications customers.

Release Date: December 12 (EU), December 13 (US)

The interface for the Recipient Selector and Recipient Summary have been reorganized to improve functionality, allowing users to launch a Communication more efficiently. ​

Available to all Mass Notifications and Incident Communications customers at no additional cost. 

Release Date: December 12 (EU), December 13 (US)

Safe Corridor, a pivotal Safety Connection feature, is now available for the Everbridge 360™ apps on iOS, Android, Mac, and Windows devices. 

This enhancement won't affect any preexisting settings and is available to all Safety Connection customers. 

Release Date: December 4

The new Incident Zones setting allows for a user's location to automatically update their Organization's Private Incident Zone system. This will enable a user to receive Notifications based on their location and avoid receiving Notifications outside of their current area. 

This enhancement is available to all customers utilizing Private Incident Zones and won't affect preexisting settings.

Release Date: December 4

IT administrators are now able to deploy the Organization Code to managed devices via Mobile Device Management, removing the need for users to enter their Organization Code when logging in via iOS or Android. 

This feature won't impact any preexisting settings and comes at no additional cost. 

Release Date: December 4

Administrators can now determine who receives an email notification for API uploads at the Organization level from Settings > Contacts and Groups (or Contacts/Assets) > Upload Options > API Upload tab. It can be set to:

• Mirror the Secure FTP alert configuration
• Custom
  • Send Alert to Contacts 

    • Send automated emails to all Admins 

    • Do not send automated emails to all Admins

  • Send Alert to additional subscribers

This feature is available to all API users at no additional cost. To preserve current behavior, by default, email notifications for API uploads will not be automatically configured. 

Release Date: December 12 (EU), December 13 (US)

Administrators can now create integrations between UKG Pro or Workday for contact synchronization at Settings > Contacts and Groups (or Contacts/Assets) > Contact Integration without setting up an SFTP or API integration. 

This feature won't impact any preexisting settings and comes at no additional cost. 

Release Date: December 12 (EU), December 13 (US)

While defining outgoing messages to travelers, users now have the flexibility to incorporate the traveler's first name and/or last name anywhere within the message using system Incident variables. Additionally, pre-configured details can be relocated to any part of the outgoing message through the use of a system Incident variable.

This feature is free for all Travel Protector customers and won't affect any preexisting settings.

Release Date: December 12 (EU), December 13 (US)

Using the VCC contact filter, or from the Last Known Location tab on the VCC Contact Details, you can apply time filters to Last Known Locations to view those that were active in the past or will still be active in the future.

This enhancement is available to all Travel Protector customers at no additional cost. 

Release Date: December 12

Users can now view a summary of affected assets and contacts across different types in VCC, including:

• Assets
• Contacts
• Locations

This should increase the speed of Alert assessment with summaries displayed in the VCC Operator Console.

This enhancement is free for all CEM users.

Release Date: Available Now

Using the Contact filter, you can filter contacts via their Last Known Locations by Event source:

• Everbridge Mobile App
• Badging Sources
• RiskBand

By increasing location awareness, you can quickly pinpoint your contacts of interest.

This enhancement is free for all CEM users.

Release Date: Available Now

Users can now quickly create shape assets by exporting geospatial shapes (GeoJSON or WKT formats) with Risk Intelligence context, allowing them to:

• Copy or export any area file from VCC
• Create alert shape asset geometry for use in Asset Management

This enhancement is available to all CEM Standard and Advanced customers at no additional cost.

Release Date: Available Now

Severe thunderstorms from NWS will now be classified within each segment, offering more context to help assess their potential impact.

This enhancement is free for all CEM customers.

Release Date: Available Now

Notifications and Incidents

REST API

The Template ID used to launch Notifications and Incident Templates by phone can now be retrieved as customTemplateId via the following REST APIs:​

• Get /notificationTemplates/{organizationId}​
• Get /notificationTemplates/{organizationId}/{notificationTemplateId}​
• Get /incidentTemplates/{organizationId}​
• Get /incidentTemplates/{organizationId}/{incidentTemplateId}​

Travel Protector

Booking Alerts

Not possible to search for a Booking Alert Incident template that contains an ampersand (&) in the search term.

• 483513

Scheduling

Calendar View

Calendar does not display correctly for the Month View in the Member Portal.

• 480211
• 481292
• 482891

Member Profile

Edit Profile

Mobile number isn't saved on the first try.

• 461719

Contact

Upload

Phone numbers for Singapore are marked as invalid.

• 483195

Everbridge 360™

Communications

Cloned Notification Templates are listed in the Launch Incident user flow.

• 479830

Everbridge 360™

Communications

System-generated template "Ad-Hoc Communication" is listed in the Launch Incident user flow.

• 481885
• 491304

Everbridge 360™

Launch Communication

Google auto-translate is not supported for Scenarios in the Launch Communication user flow.

Everbridge 360™

Launch Communication

The Recipient Detail card within the Recipient Preview does not display the list of Contact Rules that the recipient was added from.

Everbridge 360™

Translations

Translations are not yet available for some parts of Everbridge 360™.