EBU: Unable to access Everbridge University Certification Exam


  • You are unable to enroll in an Everbridge University Certification Exam. The Enroll option is greyed out.
  • You are attempting to access an Everbridge University Certification Exam and receive the error,
        • "We're so sorry! We could not locate this course.  If you believe you should have access to this course, please contact your system administrator."

Root Cause:

Enrollment in the applicable curriculum is a prerequisite to access the exams. 


Enroll in the applicable curriculum. Once enrolled in the applicable curriculum, the Enroll button will no longer be greyed out.

00:00: Welcome to the guide on accessing the Certification Exam. In this guide, you will find step-by-step instructions to easily navigate through the process. 00:10: Access the applicable Certification Path from the learner dashboard. 00:15: Enroll yourself in the Certification Curriculum by clicking "Enroll" at the top right. 00:21: After Enrolling in the Curriculum, Select the option "Enroll" to proceed with the Certification Exam. 00:28: Begin the Certification Exam by clicking "Start".

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