EBS: What Is Incident Chat and How Can Incident Chat Be Enabled for Incident Notifications?

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Question:

What is Incident Chat and how can Incident Chat be enabled for Incident Notifications?

Answer:

Incident Chat is a feature of the Incident Communications product which allows Contacts to be invited to Chat in the Everbridge App from an Incident.

This enables contacts to communicate about the Incident via a secure collaboration chat.

This feature can be enabled in the Organization settings by following the steps below:

  1. Log in to the Manager Portal and select the appropriate organization from the drop-down menu in the upper right-hand corner
  2. Select Settings from the top menu bar.
  3. Select Organization from the drop-down menu
  4. Select Notifications from the menu on the left
  5. Select Default Options from the sub-menu.
  6. Select Incidents from the top menu
  7. Toggle the radio bar next to Incident Chat to On
  8. Click Save
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After turning on Incident Chat, the option Invite these contacts to the incident chat: will appear in the settings section when editing or creating an Incident Template.  

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