Problem
When logging into the Everbridge Manager Portal, the following errors may occur and the user is unable to successfully log in.
NOTE: This error can appear as though the system is not accepting the username or password of the user even when the credentials are correct. If you have reset your password, and typed in the temporary password sent to you perfectly, and have the correct username, then this is likely to be the issue.
Root Cause
This issue can occur when the user attempting to sign in does not have a role assigned. This is likely to be the issue if the user is a new user, or their roles have been changed recently.
Solution
Ensure that the user account has a role assigned to them. If you are the user affected, please reach out to the person that configured your account, or your Everbridge Account Administrator, and ask them to assign you a role.
To assign a role to a user see knowledge article 000002672 - How to Assign One or More Roles to Users in Everbridge Suite.
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