Problem

When logging into the Everbridge Manager Portal using a valid username and password, the following error occurs and the User is unable to log in.

Invalid credentials.

Root Cause

This issue can occur when the User attempting to sign in does not have a Role assigned. This is seen when a User is a new User and no Role was added to their User Profile, or if the User is an existing User whose Roles were recently removed from their User Profile.

Solution

Ensure that the User has a Role assigned to them. If you are the User affected, contact the person that configured your Account, or your Everbridge Account Administrator, and ask them to assign you a Role.

To assign a Role to a User see knowledge article EBS: Assigning One or More Roles to Users in Everbridge Suite.