Problem:

Users cannot attach files to notifications in Everbridge Suite.

Root Cause:

Shockwave Flash is disabled for the web browser being used.

Solution:

Provided below are links to articles which provide steps on verifying Shockwave Flash for browsers:

• Chrome: https://helpx.adobe.com/flash-player/kb/enabling-flash-player-chrome.html
• Firefox: https://helpx.adobe.com/flash-player/kb/enabling-flash-player-firefox.html