Problem

Uploading a CSV file in CMDB Group Lookup generates the error:

INVALID-HEADER-IN-FILE

Root Cause

The column headers in the upload file are invalid.

Solution

To ensure the proper file headers are used, follow the steps below:

1. Log in to the Manager Portal and select the appropriate Organization from the upper right-hand corner.
2. Navigate to Settings > Contacts/Assets (or Contacts and Groups) > CMDB Group Lookup.
3. Click the Upload Button and select Download Template.
   
4. Once it's been filled out, upload the template.