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EBS: Restoring Deleted Contacts via CSV Upload Generates the Error 'UPLOADCONTACT_RESTORED_CONTACT_STILL_ALIVE'

Updated
Diane McCoy
Optimized Resolution Standard Resolution High Resolution

Problem

Restoring deleted contacts via CSV upload generates the error:

UPLOADCONTACT_RESTORED_CONTACT_STILL_ALIVE

Root Cause

Contacts in the CSV file were already restored before the upload file was processed. See knowledge article EBS: How to Restore Deleted Contacts in Everbridge Suite for more information.

Solution

This is expected behavior. No resolution is needed.

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