EBS: Why Do Polling Notifications Leave Voicemail Messages on Phones When the Voicemail Settings Are Configured to “No Message” in Everbridge Suite?

Question:

Why do Polling notifications leave voicemail messages on phones when the voicemail settings are configured to "no message" in Everbridge Suite?

Description:

This is by design. A response is required for polling notifications and if the recipient does not answer the call, Everbridge will leave a voice message asking to call a designated phone number. Then by calling the number, a contact can enter the provided broadcast ID and then select their desired polling response.

Optionally, submit a community idea for further control over voice mail settings on polling notifications. Information on submitting community ideas can be found in Knowledge Base Article 000004257 - Using the Community Ideas Page in the Support Center for Requesting Product Enhancement Requests for Everbridge Suite.

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